Central America Regional Manager

Fracht USA

22h

About The Position

Leads and manage all aspects of high-volume supply chain logistics and freight operations. Responsible for the financial performance, profitability, service delivery, client retention, new business growth, and operational excellence of the branches while maintaining a client-centric focus. Works to achieve both individual and company goals and objectives while maximizing profitability thru efficient customer service.

Requirements

10+ years industry experience, specific to Export/Import shipment processing Air and Ocean
5+ Years staff management
Previous Experience as Branch Manager for a Freight Forwarding/Logistics company
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required, and some college preferred.

Responsibilities

Responsible for all Branch Management including Operations, Staff, Financial, Compliance and office Management.
Ensuring that policies and procedures set forth by the company are followed
Prepare and analyze management and financial reports, budgets, expense reports and forecast for the division.
Conduct annual performance evaluations and review for all staff within the division and create individual training and development that address needs and expectations
Responsible for interviewing all new hires, implements disciplinary measure as needed, informs Human Resources (HR) of any escalating incidents
Daily operational and financial management of the Branches
Build and grow relationships with existing and new business
Responsible for the growth and development of client base
Responsible for the development and engagement of all staff
Manage KPI and Exception reports for Branches
Create Business plan for the Branches to achieve continuous growth
Collaborate with Sales team on new opportunities, including local vendor procurement as deemed appropriate
Onboard and implement new clients within the Branch Operations