Center Sales Director, Greater Orlando

EWC Growth • Sanford, FL

1d • $55,000 - $65,000 • Onsite

About The Position

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth’s values and service standards.

Requirements

• 3+ years in a sales leadership or management role (retail, beauty, or telecommunications industries preferred)
• Proven track record of achieving sales and operational targets
• Team leadership and talent development
• Financial acumen, budget management, and schedule creation
• Excellent verbal and written communication and conflict resolution
• Guest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time, open availability with flexibility to work evenings and weekends
• Must lift up to 25 lbs with the ability to stand for extended periods of time

Responsibilities

• Hire, train, and retain high-performing associates
• Conduct regular coaching, feedback sessions, and performance evaluations
• Cultivate a positive work culture that promotes accountability and motivation
• Ensure consistent delivery of exceptional service by all associates
• Handle escalated guest issues and complaints with professionalism
• Support the front desk team and model service excellence
• Drive retail sales, Wax Passes, and service bookings
• Monitor and achieve center KPIs and revenue goals
• Execute local marketing strategies and community engagement
• Create associate schedules and manage labor budgets
• Maintain center compliance with training, licensing, and HR policies
• Oversee daily operations including timekeeping, payroll, and deposits
• Maintain a clean, safe, and organized center environment
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and handle product orders and EFT/payment processes

Benefits

• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan with Company Match (for eligible employees)
• Paid Time Off & Sick Leave
• Paid Parental Leave
• Medical, Dental, and Vision insurance
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees