Center Operations Manager

Brio Living Services • Monroe, MI

5d

About The Position

The Center Operations Manager is responsible for the day-to-day management and coordination of operations within the PACE center, ensuring efficient, high-quality services that support the PACE model of care. They lead and facilitate the Interdisciplinary Team (IDT) by ensuring seamless service integration, supporting participant engagement, and promoting a safe, welcoming environment. This position supervises staff, monitors operational performance to achieve service excellence and compliance standards. The Center Operations Manager plays a critical role in fostering a culture of service excellence that is participant-centered and team-focused.

Requirements

• Minimum of 3 - 5 years of experience in operations management, preferably in PACE or senior care settings
• Experience supervising staff and managing daily operations
• Proficient in Microsoft Suite Programs (Excel, Word, PowerPoint, Teams)
• Adaptable and flexible to changing priorities and a dynamic work environment
• Excellent leadership, communication, and problem-solving skills
• Must have reliable transportation and a valid driver's license
• Possess current CPR certification or within 6 months of employment

Nice To Haves

• Associate or bachelor’s degree in healthcare administration, business, or related field

Responsibilities

• Lead daily operations of the Day Center to ensure safe, efficient, and participant-centered care aligned with the PACE model.
• Supervise, schedule, train, and evaluate staff while fostering a positive and collaborative work environment.
• Lead and support the Interdisciplinary Team (IDT) to ensure coordinated care across medical, behavioral, and psychosocial services.
• Monitor participant engagement, attendance, and satisfaction; address concerns and drive improvements to the participant experience.
• Ensure compliance with PACE standards, organizational policies, and state and federal regulations, including accurate documentation.
• Manage operational budgets and resources to support high-quality care while maintaining fiscal responsibility.
• Oversee safety, emergency preparedness, and effective communication with participants, families, and internal teams.
• Provide administrative leadership and operational support, including special projects and coverage as needed.

Benefits

• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan – Secure your future with employer contributions.
• Generous 6 weeks of Flexible time off per year —plus paid holidays on top of that.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree