Center Operations Manager 2

Octapharma•Cleveland, OH

7h•Onsite

About The Position

Octapharma Plasma is seeking a Center Operations Manager 2 to join their growing team. This role offers significant career development potential within a fast-growing company dedicated to helping donors and patients by collecting plasma for life-saving medicines. The position involves ensuring the total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP), maintaining the highest production standards, and contributing to quality improvement initiatives. The manager will also be responsible for promoting safety, overseeing preventive maintenance of donor center equipment, ensuring facility cleanliness, managing product and sample storage integrity, and assisting with achieving targeted production in quantity and quality, as well as optimizing operational costs. A key aspect of the role is people management, including providing feedback for employee performance evaluations, collaborating on employment decisions (hiring, promotions, demotions, terminations), nurturing a positive culture, and ensuring adherence to all HR policies and procedures. The manager will also act as a Designated Trainer, conduct thorough area walkthroughs, facilitate optimal productivity, cultivate positive donor relationships, keep the immediate supervisor informed of irregularities, mitigate and report unsafe situations, assist with scheduling and payroll, coordinate staff and leadership meetings, drive operational performance to Key Performance Indicators (KPIs), and collaborate on marketing and advertising initiatives.

Requirements

Trained in all production areas.
1-3 years of people management required including recruiting, training, etc.
Ability to function effectively in a fast-paced environment with frequent interruptions required.
Effective communication and organizational skills required.
Excellent written, verbal, and interpersonal communication skills required.
Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

Nice To Haves

B.S Degree preferred. Other combinations of education and experience may be considered.
1-3 years of operations and/or process management/supervisory experience preferred.
Background in fiscal management and/or budgeting preferred.
Experience working in a highly regulated industry preferred.
Experience with office software preferred

Responsibilities

Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Assists in hosting internal and external inspections conducted by regulatory agencies and customers
Collaborate in quality improvement initiatives to enhance operational efficiency and product quality.
Identify opportunities for process optimization and contribute to the development of best practices.
Collaborate with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and safety practices are implemented and followed within the center. Responsible for mitigating and resolving safety concerns.
Oversees the performance of preventive maintenance of donor center equipment to ensure that the equipment is well-maintained and in good working order.
Ensures the facility is always well-maintained, clean, and neat.
Responsible for integrity of product and sample storage equipment, including mitigation of equipment failure and maintenance.
Prepares product shipments and ensures compliance with Standard Operating Procedures.
Manages unsuitable product per Standard Operating Procedures.
Assists with achieving targeted production in quantity and quality.
Assists with optimizing operational cost to meet and exceed targeted objectives to include inventory management.
Responsible for providing feedback for comprehensive employee performance evaluations, performance improvement plans, individual development plans and corrective actions as applicable.
Collaborates on employment decisions to include hiring, promotions, demotions, and terminations that strategically align with both employee and business needs.
Nurtures robust and positive culture within the donor center, exemplifying core values.
Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, employee relations.
Assists in employee relations investigations.
Exercises the role of a Designated Trainer with a focus on conducting thorough on-the-job and certification training for both new and existing employees, diligently ensuring alignment with regulatory requirements and standards. Required to assess learners’ progress, and to adapt your teaching methods to meet their learning needs.
Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
Facilitates optimal productivity in production areas by providing necessary assistance as required.
Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
Keeps immediate supervisor informed of any irregularities within the center.
Mitigates and reports all unsafe situations and conditions.
Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
Assists with the coordination of staff and leadership meetings to enhance efficiency and productivity.
Drives operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
Collaborates and supports marketing and advertising initiatives, collaborating with relevant corporate departments to pinpoint and implement essential enhancements.