Center Operations Coordinator

the USO•Norfolk, VA

1d•Onsite

About The Position

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Dont just take our word for itour people have spoken. According to the Great Place to Work 20252026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaningits not just a job 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers, delivering valuable, fun and creative programs, events and activities at locations surrounding the Center(s). The position also assists in creating and maintaining a clean, warm, inviting and friendly environment for troops. It may assist with volunteers and social media communications and have light administrative and cash-handling responsibilities.

Requirements

High school diploma or equivalent.
0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role.
Strong interpersonal, customer service and problem-solving skills.
Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
Must show initiative, self-motivation, and attention to detail.
Ability to quickly and easily adapt to changing organizational needs.
Able to achieve desired results while working collaboratively in a team environment.
Demonstrated proficiency in written and oral communications.
General knowledge of military community preferred.
Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
Ability to handle confidential information with tact and poise.
Working knowledge of basic business functions.
Able to perform basic math and follow proper cash/donation handling and reporting procedures.
General knowledge of safe food handling and storage practices.
Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.).
Working knowledge of print/production process preferred.
Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms.
Familiarity with Digital Cheetah, desktop publishing software and gaming programs preferred.
Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license.
Ability to obtain and maintain a valid United States passport and valid foreign drivers license (in applicable locations/regions)
Must be a strong advocate of the USOs mission.

Nice To Haves

Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.

Responsibilities

Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services.
Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution.
Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.
Monitor and maintain readiness and availability of the Center, and its activity and lounge areas.
Maintain standards of cleanliness for all facilities and equipment.
Monitor and ensure the operability of facilities and equipment, and monitor supply inventory and replenish stock.
Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies, and support Center Operations Specialists and higher level colleagues evaluations of USO Center operations and program delivery.
Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives.
May assist with Centers social media presence by maintaining the Centers website, and updating social media channels with content about Center programs, activities and events. Ensures that the Centers social media content adheres to USO guidelines.
Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases.
May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records.
May process cash or credit card sales. May be required to operate a USO or personal motor vehicle.
Other duties as assigned, including backfilling for Center Operations Specialists, or other positions, as directed by senior leaders.