Contact Center Operations Coordinator

Travel Incorporated • Duluth, GA

5d • Remote

About The Position

We’re looking for a detail-driven Corporate Services Coordinator to support our fast-paced travel and customer support environment. This role sits at the center of our operation—handling administrative workflows, supporting customer-related processes, and partnering across teams to keep everything running smoothly.

Requirements

• Previous administrative, coordination, or contact center support experience preferred
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment
• High attention to detail and comfort working within structured processes
• Problem-solving mindset with the ability to navigate internal systems
• Team-oriented, reliable, and proactive

Responsibilities

• Coordinate with hotels to complete credit card verification and check-in processes
• Process supplier/vendor requests in real time to support customer bookings
• Respond to and manage requests in a shared operations support inbox
• Research and resolve customer-related inquiries using internal systems
• Support internal travel administration, including tracking and reconciliation of travel vouchers
• Partner with teams like Customer Support, Operations, and Accounting to resolve issues
• Identify opportunities to improve processes and efficiency
• Occasional travel may be required based on business needs, including meetings, conferences or client visits.

Benefits

• A respected, mission-driven company committed to innovation and service excellence
• Career growth pathways and continuous training
• A collaborative culture where your voice is heard and your work matters
• Equipment provided and travel covered for required in-person training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees