Center Of Excellence Coordinator

Giving Home Health Care•Austin, TX

4d•Hybrid

About The Position

The Center of Excellence (COE) Coordinator plays a critical role in optimizing the patient development lifecycle by ensuring accuracy, efficiency, and compliance across key operational processes. This position is responsible for the strategic coordination of medical records, the timely facilitation of impairment ratings, and the proactive management of communication among internal and external stakeholders. The COE Coordinator serves as a central point of contact, collaborating closely with Authorized Representatives (ARs), Independent Review (IR) Physicians, and cross-functional partners to ensure seamless service delivery, regulatory adherence, and patient advocacy. This role requires strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced healthcare environment. This is a hybrid role based in Austin, Texas, requiring three days onsite and two days remote each week.

Requirements

Bachelorâs degree in Healthcare Administration, Public Health or related field preferred
1 to 3 years of healthcare experience, proficiency in EMRs, and medical content interpretation.
Proficiency in Microsoft Office Suite and other relevant software is required.

Nice To Haves

Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.

Responsibilities

Initiate Medical Record requests, upon receipt provide a thorough review utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments
Review, process, and organize medical records with precision to ensure accuracy and completeness
Foster positive relationships with internal staff and external hospital and medical group records departments
Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing
Compile comprehensive documentation packets for Impairment Rating appointments
Submit IR packets to respective Authorized Representatives and IR Physicians promptly
Inform patients of scheduled Impairment Ratings and provide necessary reminders
Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary. Ensure professionalism and facilitating smooth communication and documentation
Maintain accurate records of patient interactions, services provided, and outcomes
Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness
Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and external stakeholders.
Attend COE meetings regularly, contributing insights and ideas to advance objectives
Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success
Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients
Manage DOL correspondences promptly and efficiently, ensuring optimal patient success
Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements
Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes
Assist patients and stakeholders

Benefits

Hybrid work environment (after introductory period)
Company holidays, floating holiday, and birthday holiday
$100 monthly cellphone reimbursement
$150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Samâs Club memberships, Amazon Prime memberships, and more)
Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
Tuition Reimbursement Program
Employee Assistance Program
Employee Appreciation Program
Company Provided Snacks & Drinks Daily in Office Kitchen
Vacation (PTO) and Sick Days
Competitive benefit plans
Company paid STD and LTD
401(k) with matching
Being a part of a growing company!
Working with incredible patients and their families!