Center Manager

American Health Imaging•Athens, GA

13d•Onsite

About The Position

American Health Imaging is seeking a Center Manager for Athens, GA location. Location: 1063 Baxter St Athens, GA 30606 Job Summary: The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s). Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff. Participates in short-term and long-range planning and business development.

Requirements

High School Diploma or equivalent required; bachelor’s degree preferred
2-5 years’ experience working in healthcare environment
2-3 years of previous people management experience
Experience with Microsoft Office; including excel
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to take initiative to improve processes, think strategically and identify trends
Ability to provide open, honest feedback to improve decision making
Ability to influence across the organization and work effectively with all levels of management and staff
Ability to maintain and build constructive relationships that produce results
Ability to effectively supervise exempt and non-exempt staff
Ability to lead in a manner consistent with USRS and the Departments values
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations

Responsibilities

Greet patients, families, and visitors in a courteous and helpful manner
Ensures accuracy of patient data entered in the RIS
Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff
Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
Acts as point of escalation for concerns and challenges from patients and referring physicians
Manages center(s) within a single geographic area
Develops and fosters referring physician relationships
Maintains positive working relationships with joint venture partnerships, if applicable
Acts as the owner of the P&L with responsibility for escalating issues and concerns
Develops, reviews, and implements action plans based on financial reporting to enhance center performance
Manages contrast coverage and corresponding radiologist schedules
Attends training to stay up to date on best practices and protocols
Implements and manages the training and onboarding program for new associates
Participates in the staff planning and hiring process for new associates
Leads regular team and department meetings and employee one-on-ones
Monitors and approves timecards on a daily or weekly basis
Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
Evaluates, implements, and manages workflow and process improvements for the department
Ensures the department has knowledge of company and department policies and corresponding procedures are in place
Supports employees ensuring highest level of patient satisfaction
Develops methods for measuring and monitoring team and department performance
Completes other tasks and projects as assigned