Center Manager

American Health Imaging • Huntsville, AL

1d

About The Position

Full-time Center Manager over two outpatient imaging centers: Huntsville: 2338 Whitesburg Dr Suite F Huntsville, AL 35801 Madison: 8425 Wann Dr, Madison, AL 35758 Lumexa Imaging partner American Health Imaging is seeking a Center Manager for our Huntsville and Madison, AL outpatient imaging facilities. Job Summary: The Center Manager is accountable for delivering high-quality, efficient and effective services for our Imaging patients and families in a standard center(s). Creates a positive and collaborative work environment while supervising the daily activities, patient flow, operations, clinical procedures, and performance of center staff. Participates in short-term and long-range planning and business development.

Requirements

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to influence across the organization and work effectively with all levels of management and staff
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to lead in a manner consistent with USRS and the Departments values
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time approval to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations
• High School Diploma or equivalent required; bachelor’s degree preferred
• 2-5 years’ experience working in healthcare environment
• 2-3 years of previous people management experience
• Experience with Microsoft Office; including excel
• Requires the use of office equipment, such as computers, fax machines, telephones and copiers
• Requires computer related activities for extended periods of time
• Requires the ability to see, hear, speak, write and key

Responsibilities

• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures accuracy of patient data entered in the RIS
• Ensures smooth daily operations by resolving performance issues and ensuring appropriate scheduling of center staff
• Ensures patient throughput by completing pre-visit patient care and on-site patient preparation activities as needed
• Acts as point of escalation for concerns and challenges from patients and referring physicians
• Manages center(s) within a single geographic area
• Develops and fosters referring physician relationships
• Maintains positive working relationships with joint venture partnerships, if applicable
• Acts as the owner of the P&L with responsibility for escalating issues and concerns
• Develops, reviews, and implements action plans based on financial reporting to enhance center performance
• Manages contrast coverage and corresponding radiologist schedules
• Attends training to stay up to date on best practices and protocols
• Implements and manages the training and onboarding program for new associates
• Participates in the staff planning and hiring process for new associates
• Leads regular team and department meetings and employee one-on-ones
• Monitors and approves timecards on a daily or weekly basis
• Leads, initiates, and participates in annual performance evaluations, development and performance management of associates
• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
• Evaluates, implements, and manages workflow and process improvements for the department
• Ensures the department has knowledge of company and department policies and corresponding procedures are in place
• Supports employees ensuring highest level of patient satisfaction
• Develops methods for measuring and monitoring team and department performance
• Completes other tasks and projects as assigned

Benefits

• Medical / Dental / Vision / Life / Pharmacy Plans, with Benefits effective first day of the month following hire date
• 401(k)
• Monthly bonus opportunity
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees