Center Manager

The UPS Store #2903 • West Chester, OH

1d

About The Position

We’re searching for an energetic, business-minded Center Manager to lead operations and expand community reach at a busy retail location. This position is ideal for a self-starter who takes pride in building great teams, managing performance, and growing a local business through hands-on leadership. As Center Manager, you’ll handle daily operations, staff development, and sales performance — but just as importantly, you’ll get out into the community one or two days a week to build relationships with neighboring businesses. Your efforts in local outreach and marketing will directly shape the center’s growth, visibility, and success.

Requirements

• 2+ years of experience managing a retail, service, or small business environment.
• History of hitting sales goals and improving team KPIs through hands-on leadership.
• Comfortable balancing in-store management with community engagement and marketing efforts.
• Strong business acumen — understands how operational efficiency connects to profitability.
• Excellent communication, organization, and problem-solving abilities.
• Skilled in technology, including POS systems, Microsoft Office, and online tools.
• Physically able to handle day-to-day retail duties when needed.

Nice To Haves

• Degree or college coursework in Business, Marketing, or Management.
• Prior experience in a franchise or customer service–driven retail setting.
• Familiarity with community networking, B2B sales, or local marketing campaigns.

Responsibilities

• Operational Oversight: Manage the daily workflow, staffing, and customer service experience to ensure smooth, professional operations.
• Sales & KPI Management: Establish measurable goals, monitor team progress, and implement strategies to consistently meet or exceed sales targets and service benchmarks.
• Team Leadership: Hire, train, and mentor employees while maintaining a culture of accountability, motivation, and recognition.
• Community Engagement: Dedicate regular time each week to visit local businesses, introduce our services, and generate leads through networking and partnerships.
• Marketing Execution: Support in-store and local marketing initiatives — both digital and grassroots — to attract new customers and strengthen repeat business.
• Financial & Inventory Management: Track sales, control expenses, oversee P&L performance, and maintain accurate inventory levels.
• Customer Relationship Management: Resolve customer concerns promptly, ensuring every interaction reinforces trust and loyalty.
• Performance Reporting: Provide clear weekly and monthly summaries on sales, productivity, marketing outcomes, and operational improvements.
• Continuous Growth Mindset: Use insights from data, customer feedback, and team input to streamline processes and elevate results.

Benefits

• You’ll have real ownership and visible impact.
• The Center Manager leads from the front — managing people, driving sales, and representing the brand in the local market.
• You’ll enjoy the autonomy to make decisions, test new ideas, and see results directly tied to your leadership and outreach efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed