Center Manager - Outpatient Imaging - Rock Hill/Fort Mill

Lumexa Imaging • Rock Hill, SC

9d • Onsite

About The Position

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.
Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.
POSITION SUMMARY: The Center Manager serves in a leadership capacity overseeing the daily operations and business functions at the assigned outpatient facility. This position is accountable for enforcing health and safety compliance protocol, as well as ensuring proper Charlotte Radiology/Lumexa Imaging intake processes are followed and completed. The Center Manager is also responsible for cost center financials, including budget management, action item planning, workflow optimization, and implementation of strategy in conjunction with their assigned Operations Leader.

Requirements

• Bachelor’s Degree OR 3+ years of relevant experience in lieu of degree
• BLS Certification
• 3 - 5 years of operational leadership experience
• Outstanding patient care and customer service skills
• Proven ability to manage multiple priorities
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Ability to meet deadlines, multi-tasking, self-motivator
• Computer literate
• Outstanding interpretation and knowledge of HIPAA laws
• Excellent business planning and financial management skills
• Excellent operational management skills

Nice To Haves

• Healthcare operational leadership preferred

Responsibilities

• Maintain smooth daily operation of assigned facility by resolving performance issues
• Manage appropriate scheduling of center staff for daily volume intakes
• Ensure patient throughput by overseeing pre-visit patient care and on-site patient preparation activities as needed
• Act as point of escalation contact for concerns and challenges regarding patient and/or referring physicians
• Partner with marketing team to develop and foster referring physician relationships to ensure Charlotte Radiology is the provider of choice
• Partner with Operations director to maintain a positive working relationship with joint venture partnerships
• Act as owner of the P&L with responsibility for escalating issues and concerns
• Management over key KPI deliverables
• Develop, review, and implement action plans based on financial reporting to enhance center performance
• Manage contrast and corresponding radiologist schedules
• Attending trainings to stay up-to-date on best practices and protocols
• Communicate with management to ensure radiologist coverage

Benefits

• Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager