Center Experience Associate - Pasadena

Brella•Pasadena, CA

13d•Onsite

About The Position

Welcome to the new village. Established in 2019, Brella is on a mission to transform the way we raise the next generation. Brella was founded by two busy moms who wanted to create a new model of care that is flexible enough to work for today’s families dynamic lives while also ensuring the best developmental experience. Our Center Experience Team Brella's Center Experience Team is responsible for the day-to-day operations at the center as well as being our brand ambassadors. This team is committed to the highest levels of service and support for our families, communities and across the center for our staff. We are looking for a Part-Time Center Experience Associate. This role is located in our Pasadena location and is a great fit for someone who enjoys being the face of the brand to our community.

Requirements

18+ years old
At least 1 year of experience in hospitality, F&B, retail, boutique fitness, or other customer-facing role
First Aid/CPR Certified
Strong attention to detail
Highly flexible and adaptable in a fast-paced environment
Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack
Passion and interest in working with children and families
Demonstrate full range of motion to lift, reach, squat, climb, sit, walk, bend and otherwise fully participate in activities.
Standing for long periods of time.
Ability to physically handle children between 0-6 years of age using appropriate techniques.
Ability to lift children up to 50 pounds.
Maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.
Respond immediately and appropriately to multiple or unexpected situations or emergencies.
Follow state, federal and Brellas’ guidelines regarding immunizations, employment physical, and required health and safety training and practices.

Nice To Haves

Experience working in a child care center (Preferred)

Responsibilities

Coordinate the check-in and out process of our families during daily pick up and drop-off windows
Answer family inquiries with confidence and provide quality customer service via phone, email and in-person
Support families with booking, enrollment, and account questions.
Provide the highest level of customer service to our families with a “Yes” mentality.
Build strong relationships with our current and prospective families
Assist with setup of spaces for community events and classes and group tours
Send welcome emails to families and follow-up after tours in a timely manner
Maintain documentation such as updated child records, incident logs and licensing rosters, etc.
Execute center marketing in partnership with our marketing team.
Proactively identify ways to improve our processes to be more efficient SupportManage the center inventory stock and re-ordering of materials
Ensure the cleanliness of the facility by the following, but not limited to: running the laundry loads and dishwasher, emptying trash, sweeping/mopping
Problem solve and jump in to support our staff as needed