CENTER AIDE IV- ARTS & HISTORY- TEMP

City of Cary, NC•Cary, NC

36d

About The Position

The Cary Arts Center and Page-Walker Arts & History Center are seeking outgoing individuals at least 18 years of age who are enthusiastic about giving back to the community by serving in an administrative role; providing exemplary customer service to citizens visiting or contacting our facilities for programs, classes, performances, rentals and special events. As a Center Aide, you will be part of our citizen support team. Your passion for providing exceptional customer service contributes to our high level of customer satisfaction. Often you will be the initial contact with our citizens, communicating in an open, helpful, and engaging manner, focusing on finding the right solution with each person. This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year. Locations Cary Arts Center: 101 Dry Avenue, Cary Page-Walker Arts & History Center: 119 Ambassador Loop, Cary

Requirements

General knowledge of computers and related software
General knowledge of standard office practices, procedures, and filing systems maintenance
General knowledge of cash collection procedures
Ability to remain organized, multitask, and meet deadlines
Ability to communicate with coworkers and the public tactfully and constructively
Ability to work independently
Ability to understand and carry out verbal and written instructions
Ability to acquire knowledge of policies, procedures and services of the center, division and department
Requires a combination of education and experience equivalent to a high school diploma/GED.

Nice To Haves

Some in-person customer service experience.
Knowledge of computers and some Microsoft Office 365 proficiency

Responsibilities

Provide a warm welcome to all visitors; provide above and beyond customer service via in-person, telephone, or email
Respond to in-person inquiries in a timely manner with quality service skills
Handle room reservation inquiries for private reservations, programs, and events
Work rentals and Special Events
Assist with the setup and takedown for events and programs
Proactively identify facility needs and suggest solutions
Keep citizens in the loop by providing Town information and materials or redirect the citizen to the appropriate staff
Notifies patrons of cancelations, changes or updates
Model personal behavior that is consistent with the Town of Cary values and complies with Cary's policies and procedures
Open and/or close and secures the facility when assigned
Register citizens for Parks, Recreation & Cultural Resources programs, maintains citizen account records, and sell items
Provide town information and materials to citizens or redirects the citizen to the appropriate staff
Assists in the orientation and training of new temporary staff
Enforces Cary's policies and procedures
Perform other job-related tasks as required.