Center Administration Supervisor

Humana • Safety Harbor, FL

124d • $58,700 - $70,400

About The Position

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Supervisor, Center Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Supervisor, Center Administration helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Requirements

• 2-4 years of operational leadership experience in a clinical office setting.
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams.
• Proven interpersonal skills with the ability to interface effectively with a wide range of people including physicians and office staff.
• Knowledge of and experience working with Provider Communities.
• Medicare knowledge.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems.
• Knowledge of Excel, Word and Power Point Presentations in a business setting.
• A high level of engagement and emotional intelligence.
• Must be passionate about contributing to an organization focused on continuously improving consumer experience.

Nice To Haves

• Basic knowledge of Population Health Strategy.
• Managed care experience.
• Value Based Care knowledge.
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team.
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement.
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field.
• Experience managing a budget of $500,000+.

Responsibilities

• Plan and direct the work of professional and support personnel providing outpatient care.
• Collaborate with management and specialists in selecting methods and techniques.
• Develop and implement staffing plans, policies, and procedures.
• Work closely with clinicians to ensure optimal patient outcomes.
• Supervise a group of support and technical associates.
• Coordinate and provide day-to-day oversight to associates.
• Ensure consistency in execution across the team.
• Hold team members accountable for following established policies.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees