Cent Scheduler Precert Special (4055) RADIOLOGY CORPORATE OFFICE

Lexington Clinic•Lexington, KY

5d•Onsite

About The Position

SUMMARY: The centralized scheduler will receive incoming calls for scheduling radiology procedures; insure proper instruction of preps with lack of scheduling conflicts; maintain scheduling to ensure completeness and accuracy of all radiology modalities; exhibit excellent customer relations to patients, physicians, and co-workers. The Pre-certification Specialist is responsible for collecting complete, accurate information, securing appropriate physician orders, assisting in resolution or problems associated with departmental activities, effective communication and customer relation skills, ability to be self directed. Serves as a liaison for relaying patient authorization information to staff and physicians. Maintains records on all referrals/pre-certifications. Maintains patient follow-up tickler system. Provides back up telephone coverage for the Scheduling department as needed.

Requirements

Formal training which will probably be indicated by a high school diploma or equivalent
Possess moderate computer skills
High level organizational skills which must include good follow-up
Be self-motivated
Knowledge of medical terminology
Demonstrated ability to communicate effectively and to work compatibly with patients, physicians and other staff members
Ability to type 45wpm
Minimum 6 months clerical experience in a medical office setting

Nice To Haves

Excellent communication skills
Excellent phone skills
Ability to work in close situations with co-workers
Ability to follow through on matters started by a co-worker (for example, handle return phone calls made by a co-worker when he/she cannot accept a call); this qualification is critical, the employee must be willing to pick up on any matter that has been started by a co-worker (flexibility)
Ability to document information well
Ability to remain professional when presented with difficulty/stress
Knowledge of medical terminology
Familiarity with ICD-9 and CPT codes
Good organizational skills

Responsibilities

Receive incoming calls for scheduling radiology procedures
Insure proper instruction of preps with lack of scheduling conflicts
Maintain scheduling to ensure completeness and accuracy of all radiology modalities
Exhibit excellent customer relations to patients, physicians, and co-workers
Collecting complete, accurate information
Securing appropriate physician orders
Assisting in resolution or problems associated with departmental activities
Effective communication and customer relation skills
Ability to be self directed
Serves as a liaison for relaying patient authorization information to staff and physicians
Maintains records on all referrals/pre-certifications
Maintains patient follow-up tickler system
Provides back up telephone coverage for the Scheduling department as needed