CE Registration & Student Records Specialist

Brigham Young University•Provo, UT

About The Position

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. The last day to submit an application for this position is, April16, 2026, by 11:59pm MST. Registration and Student Records Specialist The Registration and Student Records Specialist reports to, takes instruction from, and is accountable to the BYU Continuing Education (CE) Registrar. The CE Registrar assigns the Specialist to support a multitude of CE programs and offerings. The Specialist is the primary contact for CE programs and offerings for their registration and academic record needs and support. He or she acts as a member of the assigned CE programs’ management team to advise on registration aspects impacting offerings. What you’ll do in this position: Configure Multiple Registration Systems in Support of Myriad CE Programs Consult with CE program teams to determine registration needs and functional specifications; implement solutions, ensure policy compliance, resolve complex registration issues, and distribute registration information to stakeholders. Provide Support for BYU Online High School Register/withdraw students, input transfer, and external credits, and maintain accurate academic records within the Student Information System. Provide Escalated Customer Support Process vouchers and special registration transactions, including withdrawals, refunds, petitions, and specialized program enrollments. Maintain and Correct Student Records Test internal registration system updates, ensure related processes remain functional, and coordinate issue resolution with the Registrar. Investigate disputed payments, submit documentation for reversals, and communicate with participants regarding account balances.

Requirements

A firm commitment to the mission of BYU
Bachelor’s degree or the equivalent combination of education and office experience.
Strong interpersonal skills with the ability to maintain effective relationships and provide appropriate solutions.
Professional and clear communicator.
Knowledgeable about the Family Educational Rights and Privacy Act (FERPA) and committed to confidentiality.

Nice To Haves

Bachelor’s degree and 2+ years of professional work experience.
Familiarity with Continuing Education (CE) programs and offerings.
Understanding of Payment Card Industry (PCI) Standards.

Responsibilities

Configure Multiple Registration Systems in Support of Myriad CE Programs
Consult with CE program teams to determine registration needs and functional specifications; implement solutions, ensure policy compliance, resolve complex registration issues, and distribute registration information to stakeholders.
Provide Support for BYU Online High School Register/withdraw students, input transfer, and external credits, and maintain accurate academic records within the Student Information System.
Provide Escalated Customer Support Process vouchers and special registration transactions, including withdrawals, refunds, petitions, and specialized program enrollments.
Maintain and Correct Student Records Test internal registration system updates, ensure related processes remain functional, and coordinate issue resolution with the Registrar.
Investigate disputed payments, submit documentation for reversals, and communicate with participants regarding account balances.

Benefits

401k.
BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Generous vacation and sick time, plus 13 paid holidays
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long term disability benefits
Paid parental and maternity leave
Wellness program
Free on-campus parking
Free UTA passes for employee, spouse, and qualified dependents
Discounts at the BYU Store and for many events at BYU