CDS Account Coordinator

Club Demonstration Services•San Diego, CA

About The Position

CDS Account Coordinator The CDS Sales Team has the opportunity to shape product sampling events that assist vendors to define their brand within Costco nationwide. The Account Coordinator is the liaison between the company, vendors, buyers, corporate and field staff for day-to-day client servicing. This includes client status updates, client requirements and deliverables management, budget performance, and prompt and accurate issue resolution. This role is responsible to deliver measurable results to the client for their brands through effective communication and superior follow-up. You will collaborate with the Account Executive(s) on best business practices to help build value proposition. For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors. Apply today! The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Requirements

Bachelor's Degree or equivalent experience
1-2 years of experience in consumer product goods industry or working with external clients
Exception written and verbal communication skills
Adept at collaboration with stakeholders throughout the business
Proactively assess customer needs
Evolve and streamline process to drive the business
Proficiency with Microsoft Office (Expert in Excel and Word)
Excellent Written & Verbal Communication Skills
Team Building Skills
Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers
Good Interpersonal Skills
Research & Analysing Skills
Excellent Customer Service Skills
Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines

Responsibilities

Proactively assess, clarify, and validate customer needs on an ongoing basis. Including finding complimentary food or non-food items to enhance the client’s demonstration program
Strategize with Account Executive(s) to accomplish weekly business growth goals
Responsible to produce ad hoc reports as requested to ensure accurate data, program details, and results
Heavy interaction with the corporate office credit department. May assist in the collection of unpaid invoices
Involvement in various projects helping to consolidate information and streamline current procedures/processes
Update events schedule to reflect cancellations, rescheduling, additions or modifications; communicate event information material with the staffing team and Management
Plan, orchestrate logistics of demonstration events, confirm staffing for event and serve as main point of contact to field teams.
Partner with Account Executive to develop necessary event information materials including manuals, power point presentations, conference calls and webinars and videos to facilitate a high-quality event
Assist Management to develop post engagement reporting analytics to reinforce the overall value of services for client distribution
Collaborate and build strong relationships with clients through effective communication and partnership
Maintain a high standard of communication with brand event Teams
Performs other duties as required and assigned