CCTV Manager

Shopping Center Management d b a Turnberry Associates•Aventura, FL

About The Position

The CCTV Manager supports the day-to-day oversight of JSOC (Joint Security Operations Center) activities at the Aventura Mall. This role assists in supervising and coordinating the work of JSOC Operators, conducting incident investigations, and maintaining strong client relationships. In the absence of the Account Manager or Assistant Account Manager, this position ensures seamless operational continuity, adherence to security protocols, and the highest level of service delivery. This job description does not imply that the listed duties are the only responsibilities to be performed by the employee in this position. Employees may be required to carry out other job-related tasks assigned by their supervisor or management.

Requirements

Proven experience in security operations, preferably within a Security Operations Center (SOC) or similar environment.
Strong leadership presence with the ability to motivate and guide team members.
Excellent written and verbal communication skills.
Exceptional organizational, multitasking, and time management abilities.
Professional demeanor, sound judgment, and high ethical standards.
Ability to work effectively under pressure and adapt to dynamic situations.
Proficiency in reporting and documentation processes related to security operations.

Responsibilities

Evaluate site needs and coordinate daily work assignments to ensure proper coverage and operational efficiency.
Assign JSOC Operators to shifts based on job requirements, skill sets, and experience levels.
Observe and evaluate employee performance to identify opportunities for improvement; provide coaching and remedial training as needed.
Assist in investigations related to security incidents or personnel matters, preparing thorough and accurate reports of findings.
Collaborate with the Account Manager or Assistant Account Manager to address disciplinary or performance-related issues.
Review shift documentation to ensure accuracy, quality, and compliance with company and client standards.
Maintain strong communication with client representatives to ensure satisfaction, address concerns, and anticipate site needs.
Conduct shift briefings covering incidents, operational priorities, training focus areas, and CCTV monitoring assignments.
Promote an organized, professional, and efficient work environment within the operations center.
Perform JSOC Operator duties as needed to support team performance and ensure uninterrupted operations.