CCHIP PROGRAM MANAGER

Cook County Health-posted 8 months ago

$76,194 - $80,070/Yr

Full-time • Mid Level

Chicago, IL

Hospitals

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The CCHIP Program Manager is responsible for ensuring the site teams' vision and standards are implemented and expectations are known and clear, under direction of the CCHIP System Program Director, and site leadership of the Administrative Director. Plans, directs and organizes HIV/Sexually Transmitted Infection (STI)/ Pre-exposure Prophylaxis (PrEP) activities throughout Cook County Health (CCH) working closely and directly with the Medical Lead, Clinic Managers, and Ryan White and Prevention Program staff. Coordinates all Chicago Department of Public Health (CDPH) (Part A/Minority AIDS Initiative (MAI)/CDC/CORP PrEP) program implementation and delivery. Collaborates with CCHIP domain leadership to oversee regional supervision and training of CCHIP staff. Supervises all program Early Intervention Services (EIS)/Outreach staff under the domain 1, 2 and co-lead domain 3 prevention services. Oversees all aspects of HIV/STI/PrEP services within the center's operations and provision of patient care services including patient access and flow, resource allocation and the quality-of-service delivery. Accounts for staff management, achievement of project scopes, quality improvement, and regulatory compliance. Establishes collaborative partnership with appropriate department heads to achieve goals and objectives and ensure that team members' roles and expectations are known and clear.

Providers oversight in delegating, supervising work assignments, determination of daily work priorities and actions required to meet deadlines and resolve problems.
Establishes effective and collaborative relationships with community partners to address gaps in services and social determinants of health related to HIV/STI/PrEP.
Motivates, provides effective guidance, and communicates with the multi-disciplinary team members daily.
Facilitates effective communication between patients, team members, disciplines and CCHIP Senior Leadership.
Works with the Senior Program Manager, HIV Services to ensure staff, peers and consultants activities are monitored while onsite in compliance with CCH regulations.
Works and maintains communication with appropriate department heads inclusive of the Infectious Disease medical providers for the HIV program to address performance issues and ensures that they are resolved in a timely manner to reflect quality patient centered care.
Conducts routine monthly staff meeting to discuss system generated information, CCHIP domain relevant info, reports and other pertinent information presented in management and leadership meetings.
Maintains records of meetings, including an agenda and attendance roster.
Monitors staff customer relations performance, reporting all cases to the Administrative Director, as the formal grievance officer for Ryan White.
Assisting the Administrative Director with documentation needed for completion of EMERS and other applicable reports to the CCH Patient Relations Department.
Works alongside other CCHIP managers and supervisor who directly supervise program staff.
Ensures appropriate storage of supplies and equipment in accordance with safety and regulatory requirements.
Reviews routine and ad-hoc reports that provide information on practice volumes, fiscal year (FY) statistics, sharing information with staff.
Works alongside the Administrative Director for the HIV program to ensure all Ryan White and PrEP data is submitted in a timely fashion monthly, quarterly and annually.
Ensures that staff fully utilize CCH HIS IT systems and ensures CAREWare data entry is complete across all categories.
Collaborates with CCHIP leadership, audits staff productivity and develops established benchmarks for performance.
Addresses performance deficits with individualized staff improvement plans.
Works alongside the CCHIP data team and the Senior Program Manager, HIV Services monitor monthly reports for funders in preparation for monitoring calls and check-ins.
Actively co-facilitates and participates in the continuous quality improvement (CQI) meetings alongside the CCHIP data team and Administrative Director for the HIV program.
Assists with the creation of the sites annual continuous quality management (CQM) plan.
Ensures all data entry and paperwork is submitted and stored in compliance with funder and CCH policies.
Identifies opportunities for process improvement and initiates CQI efforts within the clinic to increase or exceed established metrics for HRSA performance measures.
Maintains safe storage of all grant-funded patient incentives and transportation vouchers, including accurate record keeping of inventory.
Provides Excellent Customer Service and Professionalism when interacting with clients and internal and external customers.
Travels to various locations within Cook County Health, as assigned.
Participates in all departmental mandatory trainings and meetings.
Serves on assigned CCHIP and Jurisdictional planning committees.
Reviews and updates and responds to all agency policy and procedures in preparation for site visits.
Participates in grant writing as needed.
Performs all other related duties as assigned or requested.

Bachelor's Degree from accredited college or university.
Three (3) years of experience working with HIV populations.
Two (2) years of work experience in a team environment with supervising and/or managing responsibilities.
Must be able to work nights or weekends as requested.
Valid Driver's License and Insurance or other means of reliable transportation.

Bachelor's degree or higher in a Health or Social Service field from accredited college or university.
Experience working with budgets, including budget management.
Experience with developing performance metrics such as PDSA cycles.

Medical, Dental, and Vision Coverage.
Basic Term Life Insurance.
Pension Plan and Deferred Compensation Program.
Employee Assistance Program.
Paid Holidays, Vacation, and Sick Time.
You may also qualify for the Public Service Loan Forgiveness Program (PSLF).

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