CCE Shop Manager

Stowers Machinery•Knoxville, TN

5d•Onsite

About The Position

Plan, organize, and supervise daily shop operations for compact equipment, trucks and machine shops. Understands and stays current on the latest Caterpillar warranty guidelines and can administer and explain warranty to customers. Works with warranty analyst to ensure claims are written correctly and the maximum dollars are recovered. Works with Service Manager and Caterpillar Reps on policy and repairs outside normal warranty. Schedules customer jobs and communicates this and any possible changes in the schedule to the customer. Maintain effective work, vacation, and training scheduled for assigned staff. Assign work orders, monitor progress, and ensure timely completion. Maintain accurate service records and ensure compliance with safety and environmental regulations. Provide technical guidance and support to technicians. Communicate with customers regarding service needs, estimates, and timelines. Respond to all customer requests in a professional and courteous, timely, and responsive manner. Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism. Monitor KPIs and implement strategies for continuous improvement. Lead, mentor, and develop a team of service technicians. Foster a culture of safety, accountability, and customer focus. Conduct performance evaluations and provide training opportunities. Promote teamwork and resolve conflicts effectively. Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment. Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks. Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work. Maintain company and product confidentiality. Attend and participate in all meetings, training, and activities as required. Adhere to all Company policies and departmental procedures and rules. All other duties as assigned.

Requirements

Strong understanding of compact construction equipment systems, diagnostics, and repair procedures.
Strong understanding of heavy-duty truck systems, diagnostics, and repair procedures.
Knowledge of DOT regulations, safety compliance, and preventive maintenance standards.
Knowledge of preventive maintenance programs and OEM service standards.
Ability to manage budgets, control costs, and optimize shop efficiency.
Proficiency in service management software and Microsoft Office Suite.
Excellent communication, organizational, and problem-solving skills.
High school diploma or equivalent required.
Associate degree or technical certification in diesel mechanics or related field preferred.
Minimum 5 years of experience in compact construction equipment repair.
At least 2 years in a supervisory or management role.
Strong leadership and team-building capabilities.
Ability to lift up to 50 lbs. and work in physically demanding environments.
Capability to stand, bend, and work in various positions for extended periods.
Strong attention to detail and ability to handle multiple priorities under pressure.
Pass a pre-employment background check, and physical exam including a drug screen, and meet all physical requirements for the position.
Must adhere to all safety protocols and wear appropriate PPE.
Maintain a clean, safe working environment.
Communicate effectively, verbally and in writing.
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines.
Must be able to work independently and/or with others in a team environment.
Able to work a standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State.

Nice To Haves

Technical certifications in compact construction equipment or diesel technology.
OEM certifications (Caterpillar or similar brands).
Previous experience managing compact equipment or heavy machinery service department.
Bachelor’s degree in business management or related discipline is a plus.
Experience with Caterpillar compact equipment is highly desirable.

Responsibilities

Plan, organize, and supervise daily shop operations for compact equipment, trucks and machine shops.
Understands and stays current on the latest Caterpillar warranty guidelines and can administer and explain warranty to customers.
Works with warranty analyst to ensure claims are written correctly and the maximum dollars are recovered.
Works with Service Manager and Caterpillar Reps on policy and repairs outside normal warranty.
Schedules customer jobs and communicates this and any possible changes in the schedule to the customer.
Maintain effective work, vacation, and training scheduled for assigned staff.
Assign work orders, monitor progress, and ensure timely completion.
Maintain accurate service records and ensure compliance with safety and environmental regulations.
Provide technical guidance and support to technicians.
Communicate with customers regarding service needs, estimates, and timelines.
Respond to all customer requests in a professional and courteous, timely, and responsive manner.
Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
Monitor KPIs and implement strategies for continuous improvement.
Lead, mentor, and develop a team of service technicians.
Foster a culture of safety, accountability, and customer focus.
Conduct performance evaluations and provide training opportunities.
Promote teamwork and resolve conflicts effectively.
Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems.
Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
Must be dependable.
Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality.
Attend and participate in all meetings, training, and activities as required.
Adhere to all Company policies and departmental procedures and rules.
All other duties as assigned.