CCC Customer Service Representative

JF • Morrisville, NC

10d • Onsite

About The Position

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. This is an in-office position, and the hours are Monday-Friday 8am-5pm

Requirements

• Highschool Diploma or GED required
• Knowledge of customer service principles and practices; previous industry experience a plus
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
• Ability to type (40+ WPM a plus)
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
• Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions.
• Working conditions are primarily inside an office environment.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• Knowledge of customer service principles and practices; previous industry experience a plus
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
• Ability to type (40+ WPM a plus)

Responsibilities

• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Respond promptly to customer’s inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Reassure information is accurate and comprehensive.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution)

Benefits

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees