CCBHC Triage Coordinator

Metropolitan Family Services • Merrionette Park, IL

3d • $54,000 - $57,000 • Onsite

About The Position

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do. Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you! We are currently looking to fill a CCBHC Triage Coordinator role at our Merrionette Park office.

Requirements

• Good computer skills and ability and willingness to learn a variety of applications.
• Proficiency with Microsoft Office programs.
• Must be detailed oriented with good organizational skills.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills.
• Ability to multitask within a fast-paced environment and meet multiple deadlines simultaneously.
• Demonstrated courtesy, patience, and good judgment under pressure.
• Ability to work effectively with diverse individuals and groups.
• Bachelor’s degree in social work, Counseling, Psychology, or a related human services field, required OR a Bachelor’s degree in any field plus two years of documented clinical experience in a mental health setting under Qualified Mental Health Provider (QMHP) supervision, required
• Must obtain IM+CANS Certification within 30 days of hire
• Driving for work required with transportation of clients preferred in a personally owned vehicle.
• Satisfactorily pass all relevant screenings and criminal background checks.

Nice To Haves

• Experience serving Veterans and their families preferred
• Proficiency in using HFS electronic eligibility systems (MEDI/REV) and Electronic Health Records.
• Knowledge of ASAM criteria for substance use disorder triage preferred
• Bilingual (English/Spanish) preferred.
• Ability to complete required 40-hour domestic violence training, preferred

Responsibilities

• Screening & Enrollment: Conduct initial screenings for mental health and substance use disorders using standardized tools as described in MFS CCBHC Policy and Procedures (e.g., PHQ-9, GAD-7, AUDIT-C).
• IM+CANS Data Collection: Assist in gathering information for the Illinois Medicaid Comprehensive Assessment of Needs and Strengths (IM+CANS), focusing on social drivers of health and history, under the supervision of an LPHA.
• Rapid Triage: Perform "front-desk" triage to identify individuals in acute crisis and immediately escalate to the on-site Crisis Team or Triage Specialist.
• Benefits & Eligibility: Verify insurance/Medicaid status and assist unfunded clients with enrollment in available benefits to ensure no one is turned away regardless of ability to pay.
• Waitlist & Schedule Management: Track and manage the "Time to Services" metric, ensuring routine evaluations are scheduled within 10 business days of first contact.
• Resource Navigation: Provide "warm handoffs" and referrals as indicated for primary care, housing, vocational services, and other identified services and/or resources.
• Documentation: Maintain timely and accurate electronic health records (EHR) in compliance with 42 CFR Part 2 and HIPAA standards.
• Effectively work with diverse staff and service population.
• Other duties as assigned.

Benefits

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level