CBTO Customer Service Representative

U.S. Bank National Association

40d • $20 - $20 • Remote

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
We’re seeking individuals who are personable and naturally friendly, detail-oriented, bright and inquisitive, and excellent communicators. You will work in a fast-paced environment and utilize your skills to provide a consistent, exceptional customer service experience. You must be located in Arizona, Kentucky, Missouri, Ohio, and Texas.
Pay: $20hr.
Start Date: February 9, 2026
Training: We have 8 weeks of Training, the first 7 weeks will be classroom training Monday - Friday 9:00am-6:00pm CT. The 8th week will be side by side training with mentor and will work hired schedule. Successful completion of the training program necessitates 100% of attendance over the 8 week duration.
Schedule after training: We are open Monday-Friday 7 am to 8 pm CST and 8 am to 2 pm CST on Saturday for our customers to reach us.

As a Customer Service Representative, you are the first point of contact for our customers. You will play a vital role in providing excellent customer service to clients seeking support with their mortgage and other banking products. You will work in an Hands-on constructive management stye environment.

Requirements

• High school diploma or equivalent
• Two to four years of relevant experience

Nice To Haves

• Strong phone communication skills with a customer-centric approach
• Problem-solving/critical thinking skills
• Proven time-management and organizational skills
• Familiarity with digital applications (e.g. banking apps, money transfer apps, payment/billing apps)
• Strong technology skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work independently in a remote setting free from distractions
• Associates Degree, Bachelor’s Degree, or some college experience a plus
• Previous customer service or call center experience is a plus
• Leadership experience a plus

Responsibilities

• Interacting with U.S. Bank Customers to provide excellent customer service, answers to questions and problem resolution
• Using critical thinking and remaining solution-focused throughout customer interactions
• Creating customer loyalty by offering customers the identified products and services to benefit their financial needs
• Promote online banking – guiding customers through self-service options and helping troubleshoot issues, using co-browse

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees