Catering Staff

U S National Whitewater Center•Charlotte, NC

5d•Onsite

About The Position

Banquet Staff at the Whitewater Center are charged with upholding a high standard of customer service while meeting guest needs during banquets and special events to ensure memorable and enjoyable experiences. Banquet Staff are utility team members who may function in a variety of roles including, but not limited to, serving, bussing, bartending, set-up, and break-down of events. Banquet Staff are on-site, part-time, hourly employees that report directly to the Operations Manager for Events. The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining. Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Requirements

Excellent customer service and communication skills.
Ability to process unique circumstances and provide positive resolution.
Ability to work in a fast-paced, team-oriented environment.
Adhere to grooming and appearance standards.
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
Must be able to lift and carry at least 50 pounds.
Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
Must be able to safely self-transport over uneven terrain or in a confined space.
Must be able to work in shared spaces with other employees and customers.
All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Responsibilities

Maintain professionalism while interacting with guests.
Deliver excellent dining experience for various catering events, practicing appropriate food handling while serving, replenishing, and bussing food items.
Assist in event time management, working with Event Coordinators to ensure dining experiences, activities, and schedules are proceeding as planned and on time.
Managing guests needs to deliver excellent customer service.
Clean up and break down event space to ensure a seamless transition between events.
Maintain accurate knowledge of operating hours, activities, and products offered on-site.
Other duties as assigned.