Catering Services Manager

Omni Hotels & Resorts•Asheville, NC

9d•Hybrid

About The Position

The Catering Services Manager prepares all event documentation and coordinates with Sales, property departments and the client to ensure consistent, high-level service throughout the planning, event and post-event phases of property events. This position handles a variety of events, primarily Weddings, Galas, local corporate and other social events. Our ideal candidate recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events, serves as the event planner’s primary contact (following turnover) on property and is responsible for managing a seamless and exceptional guest experience. Join our team and help make every event at the Omni Grove Park Inn & Spa a truly remarkable occasion. This role is eligible for Omni's Work From Home Program! Omni Hotels & Resorts values our associate’s work/life balance and supports WFH options for our specific sales, service, revenue management and leader roles. After 90 days of employment, Catering Services Managers will be eligible to earn up to 1 WFH days. Please note, this program is at the sole discretion of the GM/DOSM, and has additional guidelines to adhere to.

Requirements

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
College Degree
Must have a minimum of 5 years experience in catering services in a in a luxury hotel or resort property
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems

Nice To Haves

CMP Preferre

Responsibilities

Coordinate all aspects of catering events as assigned by the Director of Catering & Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, outside vendors, arrival/departure manifests, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, entertainment, leisure activities, décor (to include floral) requirements.
Creates Banquet Event Orders (BEO’s) to review with the event planner. Receives signed event orders prior to group arrival.
Banquet Event Orders (BEO’s) to be accurate and distributed to relevant departments two weeks prior to event start time.
Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
Prepares and reviews resumes for groups 10 days prior to arrival. Ensures all departments receive necessary information pertaining to the catering event at weekly resume meeting.
Verifies contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
Verifies that all catering events adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
Initiates the method of payment process and assist the credit manager in all accounting procedures.
Collects information to create master account estimates 90 days and 21 days prior to event.
Collects pre-payment for all contracted deposits at 90 days and 10 days prior to event.
Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
Participate in all regular and operational meetings as required, including daily Stand-Up meetings, BEO meeting and department meetings.
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Generate high revenue yielding business for all contracted rooms, function space, and catered events.
Be aware of departmental revenue and up sell at every possible opportunity.
Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis.
During the event, will ensure the event arrangements are to the planner’s specifications. Ensures all on-site changes are managed efficiently.
Available to event planner during catering event through phone, email, and in person to trouble shoot any questions that arise.
Adhere to the Catering and Conference Services Department’s standard operating procedures.
Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.