Catering Services Coordinator

Omni Hotels • Louisville, KY

75d

About The Position

Handles all administrative duties required by Catering/Convention Services Divisions in order to provide superior services to our guests.

Requirements

• Must be able to work alone as well as work well with others.
• Must have good communication skills.
• Must be extremely computer savvy (Microsoft Word, Outlook, Excel).
• Previous knowledge of Delphi, Opera and Synergy preferred.
• Must have good organizational skills.

Responsibilities

• Works with the DOCCS with schedules and assists in prioritizing workload to meet deadlines of all managers.
• Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.
• Assists in the Contract Turnover process and checks contracts, space and FDC bookings to ensure accuracy and they match.
• Assists team with creating PM accounts and sending MyCheck links; tracks all credit card authorizations to ensure they have been paid and have not expired.
• Maintains reader files.
• Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, other contractual documents, etc.
• Checks own mailbox in the morning and afternoon.
• Answers calls to sales office by third ring.
• Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, date and time call received.)
• Helps in entering group information (sites, resumes) in FDC.
• Enters work orders in Synergy as directed by managers.
• Assists managers as needed.
• Gathers materials and mails packages to clients as necessary.
• Takes detailed inquiry leads and submits to appropriate manager.
• Assists with amenities for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.)
• Processes outgoing mail.
• Covers for reception during lunch.
• Takes minutes at committee/assistant meetings as directed.
• Participates in schedule rotation for late coverage on days the office closes early.
• Other duties as assigned.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees