Catering Services Administrative Associate

University of Texas at Austin•Austin, TX

5d•Onsite

About The Position

The Catering Services Administrative Associate serves as the first point of contact for Forty Acres Catering, providing exceptional front-line customer service and administrative support. This position plays a key role in supporting daily operations by greeting guests coming to the office, managing incoming calls and emails, maintaining a clean and welcoming front office space, assisting with basic catering logistics, and handling essential clerical and operational tasks.

Requirements

At least 5 years of clerical experience with a High School Diploma, or at least 1 year of experience at the Administrative Assistant level with a Bachelor's Degree.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Experience in food service, catering, or hospitality environments.
Knowledge of procedures for maintenance, fleet, or inventory requests.
Familiarity with work order systems and scheduling tools.
Experience with Microsoft Teams and/or Box.
Experience with Spoonfed, or other similar beverage event order system.
Proficient in Microsoft Office Suite (Outlook, Word, Excel).
Strong communication and interpersonal skills.

Responsibilities

Serve as the first point of contact for guests, clients, and vendors for Forty Acres Catering front desk.
Answer and route incoming phone calls, provide information about catering services, and direct inquiries to appropriate team members.
Respond to email inquiries with professionalism and courtesy in a timely manner.
Print and prepare catering labels for events.
Submit Maintenance Request Forms (MRFs) for office equipment, vehicles, or facilities issues.
Submit IT tickets as needed.
Support basic printer maintenance and coordination of service requests
Assist with submitting and tracking vehicle fleet maintenance or service needs.
Perform simple drop-off deliveries on campus for catering orders when needed.
Enter weekly and monthly inventory.
Assist with student interviews conducted by Catering Supervisor.
Maintain cleanliness and organization of the front office and shared common areas.
Monitor inventory and order office supplies to ensure adequate stock for daily operations.
Organize storage of printed materials, supplies, and catering packaging items.
Other duties as assigned.