Catering Server Shift Lead

Leroy Springs & Company INC•Fort Mill, SC

About The Position

The Catering Server Shift Lead is responsible for overseeing the smooth execution of catering events by managing the serving staff, coordinating with the kitchen, and providing excellent guest service, all while maintaining high standards of quality, safety, and efficiency. THE LSC WAY Our Culture is a top priority. As part of our commitment to culture, we have written several “Fundamentals” called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are: Take Ownership Look Ahead and Anticipate Do the Right Thing, Always Pay Attention to the Details Treasure, Protect, and Promote our Reputation

Requirements

Must be able to work independently and with all levels of leadership, as well as in a fast-paced, high energy and physically demanding environment
Ability to lead, mentor guide, and direct a team and hold accountable for specific goals set through management
Able to collaborate well with others to achieve goals
Excellent written and verbal communication skills; attention to detail
Work schedule varies and will include working days, nights, holidays, and weekends and requires standing and/or walking for extended periods
Must be able to work indoor and outdoor service/events
1+ Years leadership experience in the hospitality industry
ServSafe Food Handler Certification; We will provide training for certifications
ServSafe Alcohol Certification: We will provide training for certifications
Current CPR, First Aid, AED certifications: We will provide training for certifications

Responsibilities

Event Preparation
Staff Briefing: Conduct pre-shift meetings to inform the team about event details, such as the menu, schedule, guest count, and any special instructions.
Setup Supervision: Ensure the event space is set up correctly, including arranging tables, chairs, and serving stations according to the event plan.
Equipment Check: Confirm that all necessary serving equipment is available and in proper working condition.
Team Leadership
Task Assignment: Assign specific tasks to serving staff, ensuring clarity on roles and responsibilities.
Training and Support: Provide on-the-spot guidance and support to servers, offering training or feedback as needed.
Conflict Resolution: Handle any issues or disputes among staff quickly and professionally
Sanitation Enforcement: Ensure all serving staff adhere to proper food handling and sanitation procedures throughout the event.
Service Management
Quality Control: Monitor service to ensure that food and beverages are served according to the event's standards and guests' needs are met promptly.
Guest Interaction: Act as the main point of contact as needed for guests, addressing any questions, concerns, or special requests.
Problem Solving: Resolve any service-related issues that arise during the event to ensure guest satisfaction.
Coordination with the Kitchen
Timing Coordination: Work closely with the kitchen team to synchronize food preparation and serving times, ensuring everything runs according to schedule.
Special Requests: Communicate any special dietary needs or last-minute changes to the kitchen staff.
Post-Event Duties
Cleanup Supervision: Oversee the cleanup process, ensuring all items are properly packed, cleaned, and stored.
Staff Debrief: Conduct a post-event debrief with the team to discuss what went well and areas for improvement.
Reporting: Complete any necessary post-event documentation, such as incident reports or feedback forms.
Communication
Liaison with Event Coordinator: Maintain clear communication with the event coordinator or manager to ensure the event runs smoothly.
Guest Feedback: Gather and relay guest feedback to improve future events.