Catering Sales Manager (Wedding Market)

Garden of the Gods Resort and Club•Colorado Springs, CO

41d

About The Position

The Catering Sales Manager primary role is to generate new catering business and convert inbound leads/inquiries to confirmed bookings and exceed revenue goals assigned, as well as conduct planning, detailing, and servicing responsibilities for catered events. Understands all details pertaining to the events without guestroom block needs. This includes identifying potential business, solicitation, and upselling menus, room types and ancillary revenues whenever possible. Replies to inquiries/leads for catered events and any other markets as assigned. Track all lead and call production in Delphi FDC and assure weekly/monthly activity goals are met. Close business on the best opportunities for the GGRC based on market conditions and executes approved contracts with clients within the contract signing due dates. Finalizes all details of catering and event functions within market or assigned by VP of Sales + Marketing (VPSM) Review and understand catering sales revenue and operation budgets and provide forecasting reports to VPSM Maintains client timeline for contracts, BEOs, payment schedule, attendance counts, etc. ensuring Accounting has taken deposits/all payments in advance of all events. Prepares and checks all BEOs, catering function sheets or other relevant forms as they arise. Ensures that appropriate departments receive any changes in a timely manner. Inspects function room prior to start of function for correct set up. Attends function periodically as a supervisory check. Greets all directly booked clients as they arrive to the property, and/or as needed. Serve as guest contact during the event when needed. Conducts daily client tours and detailing events as needed. This includes weekends when accommodating the client's schedule. Ensures the Group billing is correct as developed by Accounting and approved before sent to client by Accounting Dept. Participates in weekly sales meetings, BEO meetings, F&B, Operations, and other meetings to communicate the upcoming event needs. Establishes relationships with area event vendors, competitive and non-competitive hotels and event venues and the respective managers at these locations. Designing room layouts with diagram software provided by company. Interacts effectively with sales, kitchen, vendors, competitors, catering associations to ensure guest satisfaction. Deliver "I Am Proud" service standards and department-specific signature touch points. Establish cross-departmental channels of communication among teammates that are consistent and complete. Maintains post-event files and submits all ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count in Delphi. Maintains complete and in-depth files on all future and past events and private parties as directed by departmental standards. Attend training as assigned. Practices and observes safety rules and regulations and encourage other to do the same. Timely participates in morning stand up, weekly operations meetings and staff meetings. Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction. Provide extraordinary service that is "Enriching by Nature." Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments. Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values. Be empowered to make things go right if they go wrong. Give the guest/member a fond farewell. Address feedback by utilizing the LEARN Model. Demonstrate a professional appearance and be attentive to what matters most. Comply with company policies and procedures. Observe and adhere to safety guidelines.

Requirements

Preferred knowledge of Delphi Classic, Delphi FDC, Opera Sales & Catering or similar sales & catering software
Preferred knowledge of Jonas, Micro's software or other similar business enterprise or POS related programs
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
Room diagram software's such as Meetings Matrix, Allseated, or Social Tables
Ability to workdays, nights, weekends, and holidays- all days of the week
Minimum 3 Years in banquet service or Catering Sales
Food Protection Manager Certification; Colorado Food Handler and/or Alcohol Server Certifications (or equivalent)
Valid Driver's License

Nice To Haves

First-Aid / CPR / AED Certification preferred

Responsibilities

Generate new catering business and convert inbound leads/inquiries to confirmed bookings and exceed revenue goals assigned
Conduct planning, detailing, and servicing responsibilities for catered events
Identify potential business, solicitation, and upselling menus, room types and ancillary revenues whenever possible
Reply to inquiries/leads for catered events and any other markets as assigned
Track all lead and call production in Delphi FDC and assure weekly/monthly activity goals are met
Close business on the best opportunities for the GGRC based on market conditions and executes approved contracts with clients within the contract signing due dates
Finalize all details of catering and event functions within market or assigned by VP of Sales + Marketing (VPSM)
Review and understand catering sales revenue and operation budgets and provide forecasting reports to VPSM
Maintain client timeline for contracts, BEOs, payment schedule, attendance counts, etc. ensuring Accounting has taken deposits/all payments in advance of all events
Prepare and check all BEOs, catering function sheets or other relevant forms as they arise
Ensure that appropriate departments receive any changes in a timely manner
Inspect function room prior to start of function for correct set up
Attend function periodically as a supervisory check
Greet all directly booked clients as they arrive to the property, and/or as needed
Serve as guest contact during the event when needed
Conduct daily client tours and detailing events as needed. This includes weekends when accommodating the client's schedule
Ensure the Group billing is correct as developed by Accounting and approved before sent to client by Accounting Dept
Participate in weekly sales meetings, BEO meetings, F&B, Operations, and other meetings to communicate the upcoming event needs
Establish relationships with area event vendors, competitive and non-competitive hotels and event venues and the respective managers at these locations
Design room layouts with diagram software provided by company
Interact effectively with sales, kitchen, vendors, competitors, catering associations to ensure guest satisfaction
Deliver "I Am Proud" service standards and department-specific signature touch points
Establish cross-departmental channels of communication among teammates that are consistent and complete
Maintain post-event files and submits all ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count in Delphi
Maintain complete and in-depth files on all future and past events and private parties as directed by departmental standards
Attend training as assigned
Practice and observe safety rules and regulations and encourage other to do the same
Timely participate in morning stand up, weekly operations meetings and staff meetings
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values
Be empowered to make things go right if they go wrong
Give the guest/member a fond farewell
Address feedback by utilizing the LEARN Model
Demonstrate a professional appearance and be attentive to what matters most
Comply with company policies and procedures
Observe and adhere to safety guidelines