Catering Sales Manager (OEM)

About the position

The Catering Sales Manager position at Concord Hospitality involves delivering exceptional customer service to both internal and external partners while driving business through the local corporate and social catering market. The role requires a proactive approach to managing pre-event details, maintaining and growing assigned accounts, and effectively communicating event specifics to ensure smooth execution. The Catering Sales Manager will also be responsible for forecasting revenue, building relationships with clients, and collaborating with colleagues to create a unified work environment. This position emphasizes professional development and adherence to company policies.

Responsibilities

• Deliver top-tier customer service to both internal and external partners.
• Solicit and directly sell to the local corporate and social catering market to drive business.
• Respond promptly and professionally to client inquiries and internal requests.
• Demonstrate exceptional organizational skills, proactive planning, and keen attention to detail.
• Maintain and grow assigned accounts while actively prospecting new business opportunities.
• Effectively and efficiently monitor and manage all aspects of the pre-event details.
• Build Downright Austin as a top place to host weddings and social events.
• Attend client functions as needed to ensure high-quality service and relationship building.
• Accurately forecast group room and F&B revenue while maximizing released space to drive profitability.
• Stay knowledgeable about Downright Austin's food & beverage offerings, event spaces, and AV capabilities.
• Communicate event details to all relevant hotel departments for smooth execution.
• Work with clients to create profitable menus that align with their expectations and hotel offerings.
• Assist clients in coordinating additional catering support services.
• Physically double-check all function arrangements against client specifications.
• Ensure strong client relationships by effectively communicating to secure repeat bookings.
• Update and increase client prospects through active prospecting and networking.
• Utilize digital sales systems and implement sales strategies effectively.
• Maximize revenues for the hotel through up-selling techniques.
• Participate in meetings, trainings, and planning sessions to support the team's success.
• Collaborate with colleagues to create a unified, team-oriented work environment.
• Proactively seek out professional development opportunities.
• Follow company policies and procedures and execute any reasonable management requests.

Requirements

• Minimum 2 years catering sales experience, or 2 years in hotel Catering/Convention Services, Banquet, Hotel Sales or Culinary Arts; OR, an equivalent combination of education and experience.

Benefits

• Competitive wages
• Extensive benefit package including dental/vision plans
• Life insurance
• Short-term and long-term disability options
• 401K options
• Tuition assistance
• Training & development and career advancement opportunities