Catering Sales & Events Manager

Transwestern•Houston, TX

1d•Onsite

About The Position

The Catering Sales and Events Manager is responsible for managing the operational and client-facing aspects of the hotel’s Catering and Events Department to ensure exceptional service delivery, client satisfaction, and revenue growth. Reporting directly to the Director of Sales and Marketing, the Manager will oversee the full event lifecycle, including client engagement, detailed planning, on-site execution, and post-event follow-up. Utilizing strong organizational skills, market insight, and a customer-focused approach, the Manager will identify new business opportunities, maintain lasting client relationships, and drive performance to achieve catering and event revenue goals. A thorough understanding of event logistics, food and beverage operations, and hospitality standards is essential to ensure seamless coordination and memorable guest experiences.

Requirements

Four-year college degree preferred.
Must have a minimum of 3+ years of Banquet and Catering sales experience in a luxury environment.
Proven track record of a consistent ability to exceed sales goals.
Knowledge of menu planning, food presentation, banquet and event service operations.
Ability to manage guest room and meeting space inventories.
Broad understanding of facility management (sanitation, maintenance, and operations).
Knowledge of event technology products and services.
Knowledge of contract management and legalities.
Financial management skills, e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling.
Ability to use standard software applications, the hotel system, and the Internet.
Delphi experience preferred.
Negotiation skills and creative selling abilities.
Prospecting and Solicitation skills.
Strong customer development and relationship management skills.
Strong communication and presentation skills (verbal, listening, and writing).
Problem-solving skills.
Organizational skills.
Effective decision-making skills.
Frequent walking, standing, and sitting.
Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.
Hotel Granduca operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week.

Nice To Haves

Delphi experience preferred.

Responsibilities

Manages the day-to-day catering sales and event operations.
Maintains an organized and professional office environment that promotes effective selling and client service.
Assists in the development and monitoring of catering sales revenue goals and operating budgets.
Builds and maintains strong relationships with clients, vendors, and internal departments to ensure successful event execution.
Utilizes Delphi to manage client information, track leads monitor booking activity, create contracts, diagrams, banquet event orders and catering reports.
Responds promptly to inquiries and manages lead processes to maximize conversion.
Conducts outside sales calls and prospecting activities to generate new catering business, meeting individual monthly goals.
Implements marketing strategies and promotional initiatives for catering services.
Prepares and updates components of the Catering Sales Marketing Plan, including action plans for key market segments.
Coordinates with Revenue Management and Group Sales to provide accurate forecasts and projections.
Runs catering pace reports and assists with reforecasting as needed.
Partners with the culinary team to ensure menus meet client expectations and enhance food presentation and service quality.
Oversees event details from planning through execution, ensuring all client requirements are met and service standards are upheld.
Handles concerns and resolves issues promptly to maintain high levels of satisfaction.
Conducts bi-weekly BEO meetings and other departmental meetings to communicate event details and requirements.
Tracks and reports on catering sales activity, providing insights into opportunities and challenges.
Continuously seeks opportunities to improve the guest experience and operational efficiency.
Other duties as assigned.