Catering Sales & Club Events Manager

The Bartolotta Restaurants•Hartland, WI

4d•Onsite

About The Position

The Catering Sales & Club Events Manager is responsible for driving catering and private event revenue while delivering elevated, personalized experiences that strengthen member engagement and loyalty. With a primary focus on catering and group sales, this role leads proactive sales efforts, cultivates relationships, and converts event opportunities into impeccably executed experiences within the Club’s exclusive setting. Serving as a trusted advisor to members, clients, and guests, the Catering Sales & Club Events Manager oversees the full event lifecycle, from prospecting, quoting, and contract development through on-site execution, billing, and follow-up, while identifying opportunities for upselling, repeat business, and long-term revenue growth. In partnership with culinary and operations leadership, this role ensures each event reflects the Club’s standards of excellence, discretion, and hospitality, while also supporting club activations, member onboarding, and engagement initiatives that enhance the overall member experience.

Requirements

Strong partnering, influencing, and relationship-building skills.
Proven ability to manage multiple priorities, work under pressure, and meet deadlines.
Self-starter with excellent organizational and problem-solving skills.
Able to build relationships at all levels of the organization, members, and guests.
Exceptional interpersonal, oral, presentation, and written communication skills.
Ability to work in a fast-paced, changing environment with the ability to remain calm under pressure.
Demonstrated strong performance analytical innovative and critical thinking, and collaboration.
Experience in computer systems and software used for member management and event planning.
Flexibility to work evenings, weekends, and holidays as required by the club's and restaurant operations.
Associate degree in Event Planning/Catering or related topic, preferred.
Minimum of three years’ experience in an event planning management role in a catering establishment/venue, required.
Certified in food service sanitation as mandated by the state of Wisconsin.
Experience with information systems related to event planning management or catering sales management.

Responsibilities

Perform all event needs and sales support including direct sales calls, sales blitzes, property tours, quoting rates, contract development, arranging food and beverage, audio visual requirements, overseeing meetings on the day of the event, posting of charges, presentation of bill and follow up.
Identifies, qualifies, and solicits new group/catering business to achieve personal and property revenue goals.
Proactively solicits and manages group/catering related opportunities and responds to incoming group/catering opportunities.
Identify opportunities for upselling, cross-selling, and repeat business to maximize revenue opportunity.
Designs, develops, and sells creative catered events, with focus on group/catering accounts with significant potential sales revenue.
Ensures business is turned over accurately and in a timely fashion for superior service delivery.
Works closely with clients to provide exceptional customer service and support in the planning, organization, and management of events within the facility.
Monitors event logistics before, during and after the time of the event, ensuring all related tasks have been successfully and accurately performed, including working with space requirements, equipment rentals, tastings, menus, invoicing, and theme concept/decorating.
Cultivate and maintain long-lasting relationships with existing and prospective clients by understanding their needs, preferences, and offer tailored solutions to meet their requirements.
Develops and maintains relationships within community to strengthen and expand customer base for group/ catering sales opportunities.
Work diligently to achieve and exceed personal and team related revenue goals that will be set by leadership annually and reviewed quarterly.
Attending sales meetings.
Assists with lead generation program and conduct outreach to attract, identify, and recruit new member prospects via outbound calling, networking, and marketing.
Collaborate and coordinate with the culinary and operations teams to ensure smooth and seamless event operations, and exceptional and engaging member experiences across all areas of the club, including special events and workshops.
Ensures a successful and smooth onboarding experience for new members building relationships and acquiring important knowledge to better support and engage the new member and their family.
Work with existing club members and staff to promote referral programs.
Track member attendance at events and update strategy to increase member engagement rates, as needed.
Assists in creation and execution of Club Event Activations throughout the year.
Represent The Commodore at local industry events to create brand awareness and drive revenue.
All other duties as assigned.