Catering Operations Manager | Full-Time | Inter & Co Stadium

Oak View Group•Orlando, FL

2d•$60,000 - $70,000•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Catering Operations Manager provides oversight and leads the Catering operations activities. The Catering Operations Manager will independently initiate employment actions such as hiring, termination, suspension, discipline, promotion and transfer in collaboration with corporate HR. The Catering Operations Manager will actively manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The Catering Operations Manager will provide oversight and hands-on set-up activity leading up to each event and match. The Catering Operations Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Catering Operations Manager will be to actively mentor, train and help employees and volunteers meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required. This role pays an annual salary of $60,000 to $70,000. Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until March 27, 2026. About the Venue Inter&Co Stadium opened in March of 2017. This soccer specific stadium is home to Orlando City of Major League Soccer and Orlando Pride of the National Women's Soccer League. The 25,000 seat soccer-specific stadium is located in the heart of Downtown Orlando. The site is within walking distance of the downtown bar district and easy drives to many of central Florida's attractions.

Requirements

Associate’s degree (A.A.) or equivalent from two-year College or technical school
3-5 years of experience in catering or consessions
Concessions Manager Certificate from the National Association of Concessionaires.
Nationally recognized, advanced food service sanitation training course certification.
Familiar with inventory cost control and menu planning.
Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
Working knowledge of Point of Sale and timekeeping systems.
Cash handling abilities; basic math skills including significant number manipulation.
Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
Excellent verbal and written communication skills.

Responsibilities

Assists in the overall effective management of Catering operations.
Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to management immediately.
Provides on-going direction, supervision and mentoring to hourly event staff. Monitor product quality and ensure high level of guest service.
Assists in troubleshooting technical problems with Point of Sale Systems, from both a hardware and software perspective.
Generates event employee schedules and verifies employee time as required.
Assist in the on-going training, development, mentoring and supervision of hourly employees, as directed by department managers; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Lead a team in the management of catered and/or suite events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.