Catering Operations Manager I

KPMG • Washington, DC

83d • $75,000 - $78,000

About The Position

We are seeking an experienced and results-driven Catering Operations Manager to join our Aramark team. As a Catering Operations Manager, you will be responsible for driving sales growth, building strong relationships with clients, and delivering exceptional customer service. You will identify new business opportunities, develop and execute sales strategies, and ensure seamless execution of catering events.

Requirements

• 1+ year of catering sales experience, preferably in a management role.
• Proven sales and marketing skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Strong leadership, training, and team management skills.
• Proficiency in catering software systems and Microsoft Office.

Responsibilities

• Responsible for filing required catering event documentation (BEO's, schedule, consumption reports, labor sheets and rentals)
• Communicates with GU clients, external specific event planner and customers.
• Operates office equipment like laptops, copy machines etc.
• Consults with higher level authority for resolution of difficult issues.
• Submits and processes invoices associated with assigned catering event
• Sets up meetings, including preparation, and taking of meeting minutes
• Responsible for data entry and analytical work.
• Provides clerical and administrative support
• Seeks to improve efficiency of daily operations while directing daily activities
• Maintains timely, accurate and detailed documentation required by management
• Possess professional etiquette
• Outstanding customer service and interact effectively with customers, employees, and the broader community.
• Produce and maintain work schedules and may prepare production records.
• Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements.
• Ensure that food items are stored in a safe, organized, and hazard-free environment.
• Maintain all food service serving schedules; ensure that all food items are served per menu specifications in a food-safe manner following all DOH and company regulations, and appropriate manner according to departmental policies and procedures.
• Maintain a sanitary department following health and safety codes and regulations.
• Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork.
• Support clients in booking events with the catering department, creation of BEOs, etc.
• Meet and exceed catering sales targets, identify new business opportunities, and develop strategies to increase revenue.
• Build and maintain strong relationships with clients, understand their needs, and provide personalized solutions.
• Ensure flawless execution of catering events, including logistics, staffing, and customer satisfaction.
• Promote catering services and drive business connections that lead to catering bookings.
• Lead, train, and develop a team of catering sales and event staff.
• Deliver exceptional customer service, respond to client inquiries, and resolve any issues promptly.
• Collaborate with the culinary team to develop and update menus, ensure quality and presentation standards.
• Manage budgets, track sales performance, and provide regular reporting to senior management.

Benefits

• Comprehensive benefit programs and services including medical, dental, vision, and work/life resources.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave and disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services