Catering Operations Assistant Manager | Full-Time | Wicked Whisk

Oak View Group•Oak Ridge North, TX

2d•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. We are looking for a full-time Catering Operations Assistant Manager to assist in leading our operations team to execute contracts, inspire excellence, and serve our clients and community reliably to generate repeat booking opportunities and drive future business. Work Location: In person, Wicked Whisk Office in The Woodlands, Texas This role pays an annual salary of $43,888-$47,000 and is bonus eligible

Requirements

2-4 years experience
Proven experience in food and beverage, preferably in the catering industry
Strong work ethic with the ability to problem solve and adapt to present needs
Excellent communication and interpersonal skills to effectively engage with the operations team and clients to maintain and build relationships
Ability to work independently and manage multiple priorities in a fast-paced environment
Ability to work with leadership and hourly staff to lead events

Nice To Haves

Food Handler Certification (Preferred)
TABC Certification (Preferred)

Responsibilities

Assist in managing the operations of the Wicked Whisk Catering department, co-managing a team of up to ten (10) associates.
Build and maintain strong relationships with existing clients to ensure repeat business and customer satisfaction.
Build and maintain strong relationships within our department: operations, sales, culinary, & leadership.
Identify and develop operations associates that demonstrate skills that can be leveraged within the department.
Create detailed documents required for successful event execution.
Develop and execute strategic operational plans to maximize efficiency, systems, and economic sustainability for the operations department with the Catering Operations Manager.
Attend and conduct monthly operations meetings with the operations team to communicate upcoming events & departmental needs.
Stay up to date with industry trends and banquet event orders to accurately lead, operate, and manage contracted events.
Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include leading events, assisting the lead at events, attending open houses/promotional business event opportunities, etc.
Execute and support the operations by assisting with warehouse projects, managing inventory, and ensuring all systems and practices related to event operations are kept up to date.
Understand the client’s vision from banquet event orders (BEOs) and communicate with sales, operations, culinary, & leadership when necessary.
Responsible for event execution as the contracts are sold to include preparations before, during, and after the contracted event (ex: load lists, service plans, leading events, close out of events, vendor payouts, returns, etc.)
Actively and creatively troubleshoot operational systems/practices as necessary.
Ensure professional and timely correspondences with the operations team and leadership.
Work with the Catering Operations Manager on event and departmental plans and needs.
Work with the Catering Operations Manager to ensure that displays are creative, innovative, and priced appropriately for the contracted profit margins.
Carefully review all catering contracts (BEOs) to ensure proper profit margins are hit and event details are captured.
Identify trends and curate items to continue to develop new looks and functions our equipment can serve.
Work with the leadership team to develop and execute departmental plans and goals.
Partner with our operations team and other departments to develop diversity in our operations teams’ skills.
Partner with the operations team to coordinate customer specifications, and effectively respond to customer issues and comments to ensure customer satisfaction.
Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours to include holidays.
Supervise the operations team which may include working on the weekends, evenings, and/or holidays.
Assist the Catering Operations Manager with all plans, development, and operational needs.
Other duties as assigned.