Catering Operations Area Specialist

Zerocater • New York City, NY

22d • $21

About The Position

As a Catering Operations Area Specialist, you’re not just delivering meals—you’re delivering memorable experiences. You’re the friendly, reliable face of Zerocater, ensuring our clients enjoy seamless, stress-free meal service every day. From setup to service, you’re the one making it all happen. You’ll build meaningful connections with a variety of clients—including fast-paced, innovative tech companies—and make sure every meal is executed flawlessly. No two days are exactly the same, so we are looking for those who thrive in a dynamic environment where flexibility and customer focus are key. You’ll be empowered to think on your feet, solve problems with confidence, and make real-time decisions that benefit both the client and Zerocater. You bring professionalism, personality, and a passion for great food—because you know that the best ideas (and moments) often happen around the table.

Requirements

• 2+ years experience in hospitality, food service, or a similar customer-facing role in which you worked with minimal daily oversight
• You are willing to work as a team and help others out to ensure smooth execution
• You are responsible and attentive and can work effectively with little supervision
• You are passionate about creating memorable experiences by positively affecting each person’s day
• Must have a Food Handler's Certificate or the ability to obtain one
• Able to lift at least 40 pounds
• Able to kneel, crouch and bend
• Able to walk up and down flights of stairs
• Able to stand & walk for 4+ hours on shift

Responsibilities

• Serves as the main point of contact for our clients; answering any questions or issues they may have
• Facilitate Delivery and setup: Help ensure smooth transportation of the food delivered by the vendor from the loading dock up to the client’s meal space and delivering a memorable and unique service each day
• Meal Feedback: Take inventory of food before and after a meal, gather employee preference information, communicate with employees on-site, and share feedback with HQ
• Perform regular inventory with regard to operating supplies and small wares
• Assist in training new On-Site Specialists to ensure consistency in quality and level of service provided

Benefits

• Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.
• 401k match with immediate vesting (we match up to 3% of up to 6% that you defer)
• 2 weeks of PTO, 11 paid holidays, 5 days of sick time, plus 8 hours of volunteer time
• Low to no-cost comprehensive health, dental and vision coverage (Anthem Blue Cross)
• Employee Assistance Program (EAP) that addresses the mental and emotional well-being of our team members
• Employer-paid life, short-term and long-term disability insurance
• $100 monthly wellness stipend
• $35 monthly cell phone stipend
• Commuter Benefits: Pre-tax money that can be used for parking or public transportation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees