Catering Manager

Highgate Hotels•Carolina, PR

About The Position

To solicit and respond to companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient “delivery” of those products to satisfy the customer’s service needs and to maximize the hotel’s profits.

Requirements

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
At least 3 to 5 years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
Computer knowledge/skills required.

Responsibilities

Manages customer relationships through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events.
Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution.
Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business.
Meets with and entertains customers, conduct property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors.
Provides support to the department in planning and on-site execution of large events.
Answer telephone and email messages. Respond accordingly.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Maintain trace file as needed.
Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only)
Greet guests/clients/employees when necessary.
Attend meetings/training as required by management.