Catering Manager

Milwaukee Marriott West•Hilton Head Island, SC

43d

About The Position

Our beautiful 513 room beachfront resort is looking for a dynamic Catering Sales Manager to join our team at the Hilton Beachfront Resort & Spa. We have over 46,000 square feet of total event space. Purpose Solicit, book, plan and coordinate local catering/wedding market while maximizing the banquet space to meet/exceed sales goals as well as detail corporate meetings/functions.

Requirements

Minimum of 2-3 years hotel sales/catering experience
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
Strong customer service, communication, presentation, and selling/closing skills
Highly developed customer service skills with strong attention to detail
Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook (Delphi skills are a plus)
Must be able to work a flexible schedule including nights, weekends and holidays

Responsibilities

Responsible for booking assigned markets with the emphasis on catering business
Merchandise function space skillfully to maximize revenue potential for the hotel, while ensuring the customer has the best possible meeting experience
Solicitation of direct selling in the local Catering/Wedding market
Merchandise function space and attain maximum average rate and room rental wherever appropriate
Be knowledgeable about all hotel capabilities, facilities and amenities, as well as local businesses and attractions
Deliver proposals and contracts within 24 hours of request
Conduct site tours and communicate thoroughly any site tour needs to other departments
Communicate function arrangements to all responsible hotel departments
Communicate with clients prior to conventions to initiate, negotiate, and close contracts for all catered functions
Maintain client contact and effective communication to ensure repeat bookings
Promote a high-quality company image by demonstrating professionalism to both clients and colleagues
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings