Catering & Events Manager

IHG

9d

About The Position

As a Catering & Event Manager, you’ll support Sales & Marketing Team to manage and coordinate social events and group activities booked through the sales department. it is a mix of Reactive Sales + Proactive in terms of Event.
Your-day-to-day

Requirements

• University degree or equivalent.
• Three (3) years’ experience in a sales/catering office or related field.
• Fluent in English (speaking, listening, reading and writing)
• Frequently standing up and moving around the facility
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment

Responsibilities

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addendum's, confirmation of pricing, group resumes, and/or banquet event order.
• Work with sales team to service and solicit new business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel’s catering and conference strategy
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.
• Provide direct/in-direct coaching to subordinates if any team members to manage.
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
• Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
• Conduct relative sales calls to target segment as per the sales plan set up by the Director of Sales & Marketing or direct reporting line.
• Prepare relative reports as required by the Director of Sales & Marketing or direct reporting line.
• Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments.
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
• Raise the awareness and reputation of your hotel and the brand locally.
• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.
• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to executive and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.

Benefits

• Health (medical, dental & vision) insurance
• a 401k plan with company match
• Paid Time Off
• Employee Discount
• A chance to become part of the global IHG family - opening a door to endless career opportunities.
• We’re passionate about growing our talent.
• We’ll provide the training & development you need to succeed & progress into your next role.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees