Catering Event Producer

Off the Grid•San Francisco, CA

16h

About The Position

Founded in San Francisco in 2010, Off the Grid is a leading mobile food innovator changing where and how food is consumed and created by transforming underutilized and temporary spaces into community gathering places. Through public markets, corporate dining services and catering options, Off the Grid brings communities together around food while increasing economic opportunity for food entrepreneurs. Acclaimed for reinvigorating the Bay Area street food scene through 60 public events that feed more than 100,000 people weekly, Off the Grid also offers a suite of B2B products and services, including Off the Grid Catering. Off the Grid’s Catering Event Producer is a full-time position, which drives client and guest experience in the planning and on-site execution of our events throughout the Bay Area. The individual in this role will be a key stakeholder in nurturing and growing the client relationship, having a high impact on retention and repeat events. The Event Producer works closely with Off the Grid’s Account Executives to ensure a smooth transition throughout the client’s journey from their initial contact through the close of their event and is responsible for managing the client relationship by providing a high level of expertise in events, specifically with food and beverage, event logistics, and onsite production. This role directly reports into the Head of Operations. This role is based in San Francisco and requires multiple in-office days as well as attendance of occasional events in the city. Please take any commute concerns into consideration. Charismatic and motivated, the ideal candidate believes in emphasizing customer service and relationship building. You are logistically minded, organized and extremely detail oriented with excellent time-management skills. You handle pressure with efficiency and grace, changing gears quickly in order to respond well to client requests. The Event Production team is a group of individuals passionate about providing our customers with exciting and innovative catering offerings and unique event experiences, and we are excited to meet you! HOW THIS ROLE RELATES TO THE SUCCESS OF OTG: Deliver on our value promise, exceeding client expectations through impeccable event production and hospitality. As a result of this, the Event Producer is a key driver to customer retention and profitability. Collaborate with sales, operations, creative, and production teams to manage sold projects from inception through on-site execution and post-project wrap-up. Collaborate with clients to transform spaces and empower creators and vendors to provide a unique experience for guests while working closely with interdepartmental teams throughout the planning process to create turn-key experiences. Work closely with the team to establish and maintain relationships with new and existing creators for catering events. Execute and continuously better the Catering Production event process.

Requirements

3-4 years of full-time event planning and/or Food and Beverage experience
Bachelor’s Degree in Hospitality or relevant experience
Valid CA Driver’s License and Clean Driving Record
At least 2 years of successful experience supervising support or service staff
Google Suite (Gmail, Drive, Docs, GCal, Sheets, Slides), Microsoft Suite, Slack, Social Tables, and Salesforce
Asana
Slides, Keynote, Adobe Suite

Nice To Haves

Vendor/third party management experience preferred
Understanding of technical tools necessary for implementing and tracking processes and systems to measure and make continuous improvement to systems.
Has the ability to work with a team to anticipate client needs onsite.
Is committed to finding solutions to problems and is able to communicate effectively with clients.
Ability to foster a team environment.

Responsibilities

Oversee the design and execution of full production plans for onsite and offsite services to include budgets, event experience design, catering, rentals, production schedules, timelines and floor plans.
Collaborate with sales, operations, creative, and production teams to project manage sold events from inception through on-site execution and post-project wrap-up.
Develop layout of small and large-scale events with focus on aesthetic, flow and functionality
Ensure flawless execution, quality of service and timely delivery of all necessary components, properties, and materials for each event, on-site.
Collaborate with Creators and Vendors, both in-house and 3rd party, to efficiently and respectfully deliver services.
Build relationships with existing talent, partners and stakeholders maintaining the brand status of excellent service, client satisfaction while focusing on increased sales opportunities.
Work with the Accounting team and support clients on planning, execution and post-event reporting.
Maintain consistent and thorough communication with all involved.
Negotiate contracts/agreements with 3rd party vendors and team contractors.
Create and maintain a project plan, timeline and budget for each event and increase revenue through planning and managing vendor contracts to fall within budget.
Typical project scope responsibilities include: the development and management of resources, staffing, signage and menu development, décor, permitting, food & beverage, and graphics.
Develops and tracks project schedules, agendas and event flows as needed.
Develop and manage customer expectations by providing clear communication, hospitality, and professionalism
Maintain relationships with high value customer contacts, creating repeat business
Proactively address and escalate customer complaints and concerns and engage in client recovery meetings, on case by case basis