Catering Coordinator

Butterfield Market•New York, NY

1d•$22 - $25

About The Position

The Catering Coordinator serves as a key liaison between our customers, kitchens, and market teams. This role ensures that every catering order, whether a small drop-off or a full-service event, is handled with care, accuracy, and hospitality from the first inquiry to final delivery. You help turn customer needs into well-executed experiences that reflect Butterfield Market’s standards and values. Manage and respond to inquiries related to drop-off catering, full-service event catering, and holiday catering orders. Serve as a knowledgeable point of contact across all sectors of the business, providing accurate information and effective resolutions to customer questions. Receive, process, and coordinate catering orders from inquiry through fulfillment, ensuring accuracy and timeliness. Open, maintain, and manage catering customer accounts, including order details and ongoing relationships. Communicate clearly and professionally with customers via phone and email regarding orders, changes, questions, and follow-ups. Handle a high volume of incoming calls while maintaining excellent customer service standards. Identify, assess, and anticipate customer needs to ensure satisfaction and repeat business. Resolve customer concerns by clarifying issues, identifying root causes, determining appropriate solutions, and following up to ensure resolution. Collaborate closely with market teams and kitchen staff to relay catering details, special requests, and operational needs. Provide informed product recommendations, including portion sizing, guest count estimates, and upselling opportunities when appropriate. Maintain a working knowledge of all Butterfield Market products, services, and catering offerings. Ensure compliance with all company policies, procedures, and service standards. Perform related duties as assigned by the Assistant Catering Manager. Perform duties outside the assigned area when requested by Executive Leadership or direct supervisor, as business needs require.

Requirements

Minimum 1 year of experience in catering coordination, customer service, call center operations, or a related role preferred.
Strong customer service skills, including problem-solving and handling customer concerns or complaints.
Excellent verbal and written communication skills, particularly via phone and email.
Proficiency in Microsoft Office and Google Workspace applications.
Ability to learn and adapt to new software systems and internal tools.
Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
Ability to work independently while also functioning as a collaborative team player.
Occasionally required to work on-site at market and kitchen locations to gain operational knowledge and support catering execution.
Must be able to lift and carry items weighing up to 25 pounds during market-based tasks.

Responsibilities

Manage and respond to inquiries related to drop-off catering, full-service event catering, and holiday catering orders.
Serve as a knowledgeable point of contact across all sectors of the business, providing accurate information and effective resolutions to customer questions.
Receive, process, and coordinate catering orders from inquiry through fulfillment, ensuring accuracy and timeliness.
Open, maintain, and manage catering customer accounts, including order details and ongoing relationships.
Communicate clearly and professionally with customers via phone and email regarding orders, changes, questions, and follow-ups.
Handle a high volume of incoming calls while maintaining excellent customer service standards.
Identify, assess, and anticipate customer needs to ensure satisfaction and repeat business.
Resolve customer concerns by clarifying issues, identifying root causes, determining appropriate solutions, and following up to ensure resolution.
Collaborate closely with market teams and kitchen staff to relay catering details, special requests, and operational needs.
Provide informed product recommendations, including portion sizing, guest count estimates, and upselling opportunities when appropriate.
Maintain a working knowledge of all Butterfield Market products, services, and catering offerings.
Ensure compliance with all company policies, procedures, and service standards.
Perform related duties as assigned by the Assistant Catering Manager.
Perform duties outside the assigned area when requested by Executive Leadership or direct supervisor, as business needs require.