Catering & Convention Services Coordinator - Mandalay Bay
About The Position
Step into the heart of the action at Mandalay Bay as a Convention Services and Catering Coordinator! You’ll be the go-to support for our Directors and Managers, helping keep everything running smoothly behind the scenes. From preparing reports and handling confidential info to resolving guest needs and mentoring your team, you’ll play a key role in making every event and experience seamless and unforgettable. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
Requirements
- Must be 18 years of age or older
- High school diploma, GED
- One (1) year of prior relevant experience in guest services
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Nice To Haves
- Administrative experience within hospitality events, convention services and/or catering department preferred
Responsibilities
- Provide mentorship, guidance, and training to the coordinator team, including leading all coordinator training and supporting development
- Support Catering and Convention Services operations by assisting with proposals, contracts, BEOs, event resumes, and tracking/recording BEO changes and distributions
- Manage administrative reporting and calendars, including pulling and distributing scheduled reports such as client budget reports, item usage reports, special order reports, and BEO runs
- Maintain confidential records and event files, including closing documents such as client sponsor lists, affiliate bill backs, and negotiated sponsor pricing
- Manage vendor invoicing and financial tracking, including processing through Coupa and verifying vendor revenue checkbooks
- Oversee office operations and inventory, including ordering supplies, managing amenities and special purchases, and supporting new hire setup (equipment, phone/computer access, and LSR requests)
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Mandalay Bay employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
