Catering & Conference Service Manager

Allison Inn & Spa • Newberg, OR

11h

About The Position

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Requirements

• Highly effective at communicating guest needs.
• Mathematical skills, computer aptitude and overall hotel operation knowledge.
• Ability to effectively sell, plan, coordinate and execute all needs of a Group in preparation of their stay. Service Groups by planning, obtaining pertinent information and communicating event related information to hotel team in an accurate and timely manner.
• Ability to work well with a wide variety of Groups and clients – Social, Corporate, Association and Wine markets.
• Multi-tasks well and must thrive in fast-paced, goal-oriented environment, established in tandem with Director of Sales.
• Flexible and works positively under pressure and change.
• Ability to up-sell through knowledge of available products, providing alternative suggestions for maximum revenue.
• Proven catering experience a must with knowledge of local area food sources and wine.
• Detail oriented, accurate and thorough work.
• Displays high standards, fostering trust and cooperation among fellow team members and guests.
• Ability to work a flexible schedule to include weekends, evenings and holidays.
• Ability to effectively communicate with all team members.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service.
• Successful passing of a pre-employment background check
• Ability to bend and lift up to 50 pounds of heavy wine, boxes, supplies.
• Ability to carry up to 25 pounds across the distance of the various dining areas.
• Ability to reach with hand and arms, sit, stand, walk, use stairways to climb throughout the property, be in refrigerated areas and to talk or hear.
• Specific vision abilities required include close vision, color vision, distance vision, depth perception and ability to adjust focus.
• The noise level is moderate.
• The work environment has frequent temperature swings as the team member moves between guest spaces, outdoors and refrigerators for example.
• Reasonable accommodations may be requested by participating in an interactive process.

Responsibilities

• Passionate about providing genuine hospitality and desire to consistently exceed guest expectations.
• Coordinates all aspects of a Groups needs for both catering / meeting only events as well as servicing Groups turned over from the Sales team.
• Provides superior guest service, product and value to client.
• Primary contact for Group client while onsite during event.
• Follows up regularly on status of meeting & meal functions in conjunction with Banquet Manager and Executive Chef to ensure function exceeds guest expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees