Edgefield Catering Captain

McMenamins•Troutdale, OR

1d•Onsite

About The Position

The primary responsibility of this position is to effectively run individual catered events. Duties include but are not limited to; setting up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals; setting up tables, chairs, and bars; serving food from fine dining to buffet style; pouring and serving beer, wine, and spirits; waiting on and bussing tables; checking IDs of patrons purchasing alcoholic beverages; coffee and water service; event breakdown; clean-up of the event; resetting event spaces; restocking supplies; washing dishes; general cleaning; attending employee meetings; acting as a shift leader for the regular catering servers on duty for the event; and, most importantly, attending to customer needs and maintaining customer relations. The catering captain must write up and input a customer’s bill, set-up and run audio-visual equipment, trouble-shoot events, and function as a resource, professionally handle customer complaints, and communicate pertinent event information to customers, catering department managers, as well as other departments on property. Above all this position requires a positive attitude and dedication to providing excellent customer service. Since this position includes lots of direct contact with customers, catering captains will also need to be available to answer questions and assist customers & guests in whatever way necessary. Being a catering captain can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. Catering captains must also have the ability to work well independently and as a member of a team.

Requirements

Obtain and maintain a current food handlers’ card
Obtain and maintain a current OLCC card
21+ years of age
Previous serving/catering related experience
Flexible schedule including days, evenings, weekends, and holidays
Enjoy working in a busy customer service-oriented environment
Positive attitude and dedication to providing excellent customer service
Mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment
Ability to work well independently and as a member of a team

Responsibilities

Effectively run individual catered events
Setting up, running, and breakdown of events from small business meetings with minimal food to large groups with full meals
Setting up tables, chairs, and bars
Serving food from fine dining to buffet style
Pouring and serving beer, wine, and spirits
Waiting on and bussing tables
Checking IDs of patrons purchasing alcoholic beverages
Providing coffee and water service
Event breakdown
Clean-up of the event
Resetting event spaces
Restocking supplies
Washing dishes
General cleaning
Attending employee meetings
Acting as a shift leader for the regular catering servers on duty for the event
Attending to customer needs and maintaining customer relations
Writing up and inputting a customer’s bill
Setting up and running audio-visual equipment
Trouble-shooting events
Functioning as a resource
Professionally handling customer complaints
Communicating pertinent event information to customers, catering department managers, as well as other departments on property
Answering questions and assisting customers & guests

Benefits

$45 hotel rooms
40% off bottles of wine
Access to concerts
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K) plan with employer contribution to eligible employees
Paid Time Off (PTO)
Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities