Catering - Associate

SSA Group, LLC•Tampa, FL

About The Position

Now Hiring: Catering Associate at The Florida Aquarium! 🐟🐬 Join our team at The Florida Aquarium as a Catering Associate! We are looking for hardworking and reliable individuals to help prepare for our spectacular catering events and provide great customer service to guests! 🦈🐠 Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
Excelled problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
Operate all equipment necessary to perform job duties.
Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above; accommodation upon request, please communicate directly with hiring manager.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
All educational backgrounds are eligible.

Nice To Haves

Catering and/or event industry experience a plus.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Oversee quality, product levels and inventory of product.
Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
Execute back of the house, front of the house and side work duties for overall productivity of banquet events as assigned.
Ability to express knowledge of menus, food presentation, and food service techniques with guest service in mind.
Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
Support placement, movement and storage of rental orders, buffet cards, and catering items.
Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
Maintain a friendly and approachable attitude towards the client, guests, and staff.
Communicate clearly and openly with leaders for overall success.
Display a sense of urgency at all times.
Uphold a professional appearance and mannerism.
Maintain a clean, safe, and organized work environment.
Perform other tasks as deemed necessary.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Benefits

Competitive pay
Flexible scheduling
A fun and dynamic work environment
Opportunities for growth
Reduced meals during shifts
Free Aquarium passes for family and friends
Eligible for overtime pay
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.