Catering Administrative Assistant

Erewhon•Los Angeles, CA

4d•$23 - $25

About The Position

J oin the movement! Erewhon market is trailblazing in the health and wellness industry, and we're rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing. What we offer: $23 - $25 / hour (based on experience) 50% off organic meals daily 20% off in-store purchases Bonuses and sales rewards (for some departments) HUGE opportunities for career growth 401k with 4% match, Paid Vacation, Health Benefits and much more… What You Will Do: Administrative Support Manage a high volume of calls, emails, and inquiries with professionalism and accuracy. Support scheduling, assist with new business outreach, and oversee catering administrative systems. Maintain detailed databases, records, and client information with extreme attention to detail. Prepare invoices, quotes, and proposals accurately and on time. Demonstrate strong operational literacy to support seamless execution. Client Relationships & Communication Build and nurture strong, lasting client relationships grounded in trust and consistency. Serve as the primary point of contact for catering clients, anticipating needs before they arise. Collaborate closely with internal teams to ensure flawless execution of client expectations. Stay proactive — identify potential issues early and offer creative, effective solutions. Customer Service Deliver exceptional client experiences in a fast-paced, high-volume environment. Stay calm, composed, and focused under pressure. Maintain Erewhon's elevated service standards while balancing multiple priorities. Represent Erewhon's values of quality, care, and wellness in every interaction. Menu & Product Knowledge Maintain a deep understanding of Erewhon's catering menus and seasonal offerings. Confidently guide clients through menu selections and dietary considerations. Embody Erewhon's commitment to organic, sustainable, and nutrient-dense food. Order Management & Operational Execution Coordinate catering orders from initial inquiry through completion. Manage multiple systems simultaneously while ensuring accuracy and timeliness. Understand the operational flow between departments to support seamless execution. Confirm final order details and conduct post-event follow-ups to ensure complete client satisfaction.

Requirements

Proven experience in catering, hospitality, or client services.
Extreme attention to detail and the ability to stay organized and calm in a fast-moving environment.
Strong communication and relationship-building skills.
A proactive mindset — you anticipate needs and solve problems before they arise.
Ability to manage multiple systems and priorities with precision.
Quick learner who adapts easily to new processes, tools, and expectations.
Genuine interest in growth within a collaborative, high-performance team.
Open to feedback and critique, viewing it as an essential part of refinement and success.
Takes direction with ease and applies it with consistency and follow-through.
Proficiency in Microsoft Office (Word, Excel, Outlook) and catering or CRM software.
High school diploma or equivalent required.

Nice To Haves

Familiarity with organic food and sustainability practices preferred.
Experience with Canva or design-based software is a plus.

Responsibilities

Administrative Support Manage a high volume of calls, emails, and inquiries with professionalism and accuracy.
Support scheduling, assist with new business outreach, and oversee catering administrative systems.
Maintain detailed databases, records, and client information with extreme attention to detail.
Prepare invoices, quotes, and proposals accurately and on time.
Demonstrate strong operational literacy to support seamless execution.
Client Relationships & Communication Build and nurture strong, lasting client relationships grounded in trust and consistency.
Serve as the primary point of contact for catering clients, anticipating needs before they arise.
Collaborate closely with internal teams to ensure flawless execution of client expectations.
Stay proactive — identify potential issues early and offer creative, effective solutions.
Customer Service Deliver exceptional client experiences in a fast-paced, high-volume environment.
Stay calm, composed, and focused under pressure.
Maintain Erewhon's elevated service standards while balancing multiple priorities.
Represent Erewhon's values of quality, care, and wellness in every interaction.
Menu & Product Knowledge Maintain a deep understanding of Erewhon's catering menus and seasonal offerings.
Confidently guide clients through menu selections and dietary considerations.
Embody Erewhon's commitment to organic, sustainable, and nutrient-dense food.
Order Management & Operational Execution Coordinate catering orders from initial inquiry through completion.
Manage multiple systems simultaneously while ensuring accuracy and timeliness.
Understand the operational flow between departments to support seamless execution.
Confirm final order details and conduct post-event follow-ups to ensure complete client satisfaction.