Catastrophe Claims Representative

FBL Financial Group, Inc.

13d

About The Position

Are you looking for an exciting career where you can directly impact someone's life? We are seeking a service-minded individual to join our Catastrophe (CAT) Claims team!
Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You’ll Do: As a Catastrophe Claims Representative, you will be responsible for immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks. In this role, you will represent Farm Bureau in the field and must keep a service-oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others. You will focus on accurately documenting investigations, evaluations, recommendations and plans of action with results focused on developing a defendable claims file. You must be able to effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement. When called to storm events covering our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks. During non-storm periods, you will be assisting our business units manage claims by reviewing and paying replacement cost claims or following up on pending storm losses, as well as focusing on your personal development and training.
If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

Requirements

• College degree or equivalent plus 3+ years of relevant experience required.
• Excellent verbal and written communication, including the ability to negotiate effectively and present yourself in a professional manner.
• Must possess excellent interpersonal and organizational skills, as well as analytical ability.
• Strong computer skills are required in order to quickly learn our multiple systems.
• A valid driver’s license and satisfactory Motor Vehicle Records are required, as this position includes a company paid vehicle.
• Travel may be as high as 90% to effectively handle catastrophe claims in the field.
• Must maintain on-call availability with the ability to deploy at any time, with the potential for being out for extended periods including weekends.
• Must be able to climb onto ladders, roofs, and other structures to inspect damage and lift a minimum of 75 pounds.
• Progress towards industry education outlined in career development path is expected.

Nice To Haves

• Working knowledge of construction and estimating systems (Xactimate) is preferred.

Responsibilities

• Responsible for immediate response to CAT storm events to investigate, evaluate, and negotiate property claim assignments involving homeowner, farm, and commercial risks.
• Represent Farm Bureau in the field and must keep a service-oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, policyholders, and others.
• Focus on accurately documenting investigations, evaluations, recommendations and plans of action with results focused on developing a defendable claims file.
• Effectively negotiate with client/members and contractors in a professional manner to attain a fair settlement.
• When called to storm events covering our 8-state territory (KS, NE, IA, MN, SD, AZ, NM, UT), you will be deployed for up to three weeks.
• During non-storm periods, you will be assisting our business units manage claims by reviewing and paying replacement cost claims or following up on pending storm losses, as well as focusing on your personal development and training.

Benefits

• You’ll hear about career development and educational opportunities.
• We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options.
• We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.
• Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees