Casual Facilities Service Center Assistant

Amherst College•Amherst, MA

63d•$16 - $18•Onsite

About The Position

Amherst College invites applications for the Casual Facilities Service Center Assistant position. The Casual Facilities Service Center Assistant is a part-time, casual position with no benefits. The expected salary range for this job opportunity is: $16-$18 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. The Facilities Service Center Assistant is the first point of contact and initial coordinator for most maintenance related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and assist all those who enter. This person will be responsible for using the work order system as a regular function of their daily duties, and will also be responsible for troubleshooting mobile device issues when needed.

Requirements

High School Diploma or equivalent
Excellent customer service, interpersonal, organizational, and time-management skills
Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions
Moderate math skills, including adding and subtracting
Attention to detail
Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
Working knowledge and experience with both Microsoft Office and Google G Suite
Familiarity with mobile devices such as smartphones and tablets
Required reference and background checks

Nice To Haves

Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)
Customer service training
Data entry and typing training/experience
Familiarity with CMMS systems (TMA)
Experience with Workday

Responsibilities

Provides front-line customer interaction and support
Greets visitors, answers questions, and provides supplies upon request
Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS
Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders
Dispatch technicians via radio for urgent requests during regular business hours
Creates reports upon request from the CMMS to track work orders
Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications
Initiates and follows up on service requests with outside vendors and contractors
Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians
Collects and secures confidential information to submit CORI checks for contractors/vendors