Casual Clerical Support Clerk

WESTMORELAND CASEMANAGEMENT AND SUPPORTS INC•Hempfield Township, PA

12h•Onsite

About The Position

This is a casual non-exempt full-time position primarily responsible for providing a range of clerical support to the agency. Primary work hours are Monday through Friday, 8:30am to 4:30pm. Employees are expected to adhere to WCSI, County, State and Federal guidelines, regulations, policies, and laws. The position requires daily job duties and responsibilities to be performed in a structured work environment. Key duties include general office tasks such as answering phones, directing calls and emails, screening calls, monitoring security cameras, greeting and directing visitors, implementing visitor protocols, processing incoming and outgoing mail, and assisting with the WCSI Food Pantry. Administrative responsibilities involve electronic data filing, processing requests for client documents, ensuring HIPAA compliance for document transmission, providing coverage for other clerical positions, and prioritizing work assignments. Additional tasks include distributing office supplies, preparing intake packets, assisting with projects, and helping with agency/program events.

Requirements

High School Diploma with 1 year of progressively complex clerical experience.
Strong Interpersonal skills.
Effective oral and written communication skills.
Valid PA Driver’s License.
Proof of Valid Auto Insurance.
Act 34 (Criminal Record) Clearance.
Act 33 (Child Abuse) Clearance.
FBI Clearance.
Adherence to all random drug screening requirements, as set forth by WCSI Policy.
Willingness to share certain personal information (Birth Date, Driver’s License, Diplomas, Transcripts, etc.) as related to regulations, licensure, and/or insurance carrier contracts.

Responsibilities

Answer phones and direct calls and emails in a professional manner.
Screen calls for appropriate referrals and complete applicable documentation.
Monitor WCSI security/visitor camera.
Greet and direct visitors to their WCSI contact or appointment location.
Implement WCSI’s visitor protocol, signing in/out all visitors, formal tracking of visitors, and administer visitor badges.
Process incoming and outgoing mail daily.
Assist in maintaining WCSI’s Food Pantry.
Accurately file documents in the appropriate section of the client’s record within the department’s 72-hour standard.
Process requests to have client documents distributed via email, mail or fax to clients, family members and providers.
Follow established processes for recording outgoing documents.
Verify that all documents are delivered to the appropriate recipient and if sent by email, ensure that documents are transmitted via encrypted email to maintain HIPAA compliance.
Provide coverage for all Clerical positions as needed and assigned by Clerical Supervisor.
Prioritize work assignments to meet deadlines.
Distribute office supplies and other necessary items to Program staff as requested.
Prepare intake packets and assist with additional projects as assigned.
Assist with preparing for agency/program events.