Castle Club Representative

CLIFF CASTLE CASINO HOTEL • Camp Verde, AZ

12d • $18 • Onsite

About The Position

Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.

Requirements

• HS DIPLOMA
• Minimum 6 months’ previous experience in guest-facing, service industry, required.
• Must possess excellent communication (verbal, written) and people skills.
• Must have good computer skills (Microsoft Office).
• Must have exceptional Guest service skills.
• Must possess mature judgement and the ability to apply common sense reasoning to a variety of situations.
• Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situation.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment.
• Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

• Previous experience in the Casino industry, preferred.

Responsibilities

• Administrate Castle Club duties in an accurate, proficient manner while providing excellent service to Guests, Vendors, and Team Members.
• Enroll new Castle Club members daily, meet established department goals and quotas.
• Ensure all activities are performed in compliance with CCCH policies, procedures, and all governing laws.
• Maintain current and accurate knowledge of Casino services, amenities, promotions, and events.
• Assist with special events and promotions, as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED